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Human Service Worker Ii

3 months ago

Fairfax, United States Fairfax County Government Full time

**Salary**
- $52,220.69 - $87,034.27 Annually**Location**
- ANNANDALE VA 22003 (KH17), VA**Job Type**
- FT Hourly W BN**Job Number**
- 24-01322**Department**
- Family Services**Opening Date**
- 06/01/2024**Closing Date**
- 6/14/2024 11:59 PM Eastern**Pay Grade**
- S19**Posting Type**
- Open to General Public**Job Announcement**:
Works within the Division of Public Assistance & Employment Services (PAES). As an agency, DFS is committed to strengthening the well-being of its diverse community by protecting and improving the lives of all children, adults, and families through assistance, partnership, advocacy, outreach, and quality services. To learn more about DFS and its Mission, Vision, and Values, please click here.

Performs comprehensive assessments for medical and financial needs. Conducts in-depth phone interviews, assists in gathering necessary information, aides in making appropriate referrals. Determines initial and ongoing eligibility for federal and state programs such as Supplemental Nutrition Assistance program (SNAP), Medicaid, Temporary Relief for Needy Families (TANF), General Relief and/or Refugee Cash Assistance. Applies, explains, and interprets highly complex federal, state, and local policies to clients, service providers, the public, and other interested parties. Works with clients to assist with gathering of information necessary to establish eligibility. Works in a fast-paced environment with multiple deadlines, high caseloads, and competing priorities. Performs needs assessment of clients to aid in making appropriate referrals to other services. Uses complex state and local IT systems as well as Microsoft Outlook, Excel and Word software in their daily work to document, obtain, and verify information, and to generate reports.

**This position may be filled as an underfill at the Human Service Worker I level. Underfill requirements are noted below in the Employment Standards section.**

**Illustrative Duties**:

- (The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)_
Maintains knowledge of current public assistance and employment policies and applies, explains and interprets federal, state, and local policies to clients, service providers, attorneys, the public, and other interested parties;
Conducts in-depth interviews of clients to determine and reassess eligibility of clients for financial, publicly supported medical services and/or medical public assistance programs;
Performs client needs assessments to aid in making appropriate referrals to other services;
Works with clients to assist with gathering the information required to establish eligibility;
Compiles and maintains data and documents and may prepare written narratives to support eligibility determinations;
Authorizes public assistance (e.g., medical aid, financial assistance, food stamps) based on client circumstances and public assistance program requirements;
Uses various forms of automated technology to document, obtain, and verify information, to generate reports, and to authorize benefits and services for clients; providers, attorneys, the public, and other interested parties;

**Required Knowledge Skills and Abilities**:

- (The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)_
Knowledge of basic human behavior and social problems;
Knowledge of complex federal, state and local laws governing public assistance and welfare reform;
Ability to communicate effectively, both orally and in writing;
Ability to make mathematical computations;
Ability to schedule, organize and manage workload sufficient to meet deadlines;
Ability to use automated technology to establish and maintain case records;
Ability to handle multiple deadlines, computer systems, high volume of client contact, high caseloads, and competing priorities;
Ability to establish and maintain effective working relationships with clients, co-workers and other human service providers;
Ability to work effectively with people under stress and those from various socioeconomic and cultural backgrounds;
Ability to maintain professional ethics related to confidentiality of client information;
Ability to provide excellent customer service;
Ability to work in a team environment;
Ability to maintain flexibility;
Ability to manage a complex caseload;
Ability to assess client needs through collection and analysis of employment history and other personal, family and cultural information;

**Employment Standards**:
**MINIMUM QUALIFICATIONS**:
Graduation from an accredited four-year college or university with a bachelor's degree, plus one year of professional work experience in human services or a related field.

Any combination of education, experience, and training equivalent to the following:

- (Click on the aforemen