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Customer Service Clerk Ii
4 months ago
We are currently seeking an experienced **Customer Service Clerk**, with optical background, for our fast-paced Optical Lab located in Fort Wayne. This is an excellent opportunity to join our team
Job Summary
This position performs a variety of customer service responsibilities such as: answering telephone inquiries, entering orders, eyewear frame tracing and order tray-up.
**Duties**:
- Receive phone orders from customers in a thorough and friendly manner.
- Receive customer inquiries on order status, product availability and/or other customer needs and respond correctly and timely.
- Frame Tracing and order tray up.
- Accurate and timely data entry into Digital Vision Inc. (DVI) optical manufacturing software system.
- Receive ordered product, check packing list/invoice for correct pricing and quantities and place in correct area.
- Monitor and expedite back ordered products. Communicate delays in filling order to customer.
- Receive and establish procedures for new products and file and organize product information.
- Perform other duties as assigned.
Experience/Qualifications
- High School Diploma, GED or equivalent; plus two (2) years of relevant work experience
- Previous background should include optical knowledge retail or wholesale experience
- Ophthalmic and/or Digital Vision Inc. (DVI) optical manufacturing software experience preferred
- Good organizational and communication skills
- Ability to perform all clerical and computer functions in support of the lab operations as well as support of sales and marketing efforts
- Must be highly detail-oriented with the ability to meet and maintain deadlines
- Accurate Data entry skills
- Must be able to lift and/or move up to 25 pounds
**Benefits**:
- Competitive Salary
- Medical Insurance
- Dental Insurance
- Life Insurance
- LTD
- PTO
- 401(k) with company match
- The _**_Walman Optical Company_**_ is a successful and diversified business serving the ophthalmic community since 1915. We are a family of optical companies with a 100-year history of excellent relationships built on enduring trust and added value. Each of our businesses is guided by the same core principles and single vision: to be the most trusted business partner in the industry. Our core values respect our employees’ worth and contributions, emphasize teamwork and offer opportunities for personal and professional growth._
The Walman Optical Company is committed to providing Equal Employment Opportunity (EEO) to all employees and applicants. EEO/Affirmative Action Employer/Protected Veteran Status. The company grants reasonable accommodations to qualified disabled individuals in accordance with applicable law.