Ms Dynamics CRM Analyst

4 weeks ago

Chicago, United States Fortune Brands Full time

**Company Description**

**At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture** **here**

**Position location: Hybrid (onsite Tuesday, Wednesday, Thursday) out of one of our key office locations in: Maumee, OH, North Olmsted, OH or Deerfield, IL.**

**RESPONSIBLIITIES**:

- Collaborate with stakeholders to understand business requirements and translate them into technical specifications.
- Collaborate with cross-functional teams to integrate MS Dynamics CRM with other systems and tools, such as ERP systems, marketing automation platforms, and customer support tools.
- Collaborate with IT and business teams to develop governance policies, standards, and best practices for CRM and tool administration.
- Configure and customize MS Dynamics CRM to meet the organization's needs to support business processes and enhance user productivity.
- Provide training and support to end-users to ensure successful adoption and utilization of the CRM system.
- Serve as the primary point of contact for troubleshooting and resolving CRM-related issues and escalations.
- Manage user access, security roles, and permissions within the CRM system to ensure data integrity and compliance with security policies.
- Administer and manage other collaboration and project management tools such as JIRA, Microsoft Teams, Miro, and Smartsheet etc.
- Configure and customize these tools to meet the organization's needs and provide training and support to users as needed.
- Identify opportunities to automate and streamline processes using automation tools like Zapier and implement automated workflows to improve efficiency.
- Stay updated on the latest features and updates in MS Dynamics CRM and other tools to provide recommendations for enhancements and optimizations.

**Qualifications**
- Bachelor’s degree in computer science, Information Technology, Business Administration, or related field.
- 3+ years of experience with configuration of MS Dynamics Service CRM, with a strong understanding of overall MS Dynamics CRM (D365) concepts and best practices.
- 3+ years of experience in gathering requirements from stakeholders and configuring MS Dynamics Service CRM systems to meet user needs.
- 2+ years of experience in customizing CRM entities, fields, forms, workflows, and dashboards.
- 1.5+ year of experience in Power BI and Power Automate and Dynamics 365 Customer Insights
- Experience in administering and managing collaboration and project management tools such as JIRA, Microsoft Teams, Miro, and Smartsheet.
- Knowledge of automation tools like Zapier and experience in designing and implementing automated workflows.
- Strong problem-solving skills and ability to troubleshoot and resolve CRM and tool-related issues.
- Excellent communication, collaboration, and stakeholder management skills.
- Certifications in MS Dynamics CRM and other relevant tools are a plus.

**Additional Information**

**At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.**

**Equal Employment Opportunity**

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

**Reasonable Accommodations

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