Client Service Representative

1 week ago

Buckeye, United States GoodVets Full time

GoodVets is a community of animal hospitals co-owned with veterinarians. Sitting at the intersection of quality-first and people-first, GoodVets provides an environment of mentorship for all our employees while also providing the high quality of care and hospitality that today's pet parents demand.

At GoodVets, we seek to find professionals passionate about the customer experience. As a Client Service Representative, you will care for our clients' pets as much as they do. As the first and last impression of GoodVets you will be friendly and warm to ensure our patients and clients feel supported throughout their visit at GoodVets.

**The Impact You Will Have Every Day**:

- Provide elevated customer service while being attentive to client & patient needs
- Identify and work compassionately with clients in various emotional states
- Manage multi-line phone system
- Schedule appointments and procedures
- Monitor client flow from check-in to discharge, and process payment transactions
- Assist in cleaning the hospital, including but not limited to keeping reception desk area and lobby clean
- Have the highest communication standards to relay appropriate information between clients and doctors and/or management

**What We Look For**:

- Must be available to work some weekend and evening hours
- Previous veterinary experience is encouraged but not required

**What We Offer**:

- Comprehensive medical, dental and vision insurance
- 401(k) Retirement Plan with match
- Paid holidays
- Friendly employee discounts on veterinary services and products

**Our Ethos**:
We believe in building state-of-the-art facilities and utilizing progressive medical technology. We only practice modern, high-quality medicine. We value team members who work hard, have a growth mindset, and promote transparency. We continually invest in our employees and always listen to feedback about how we can improve.

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