Call Center Representative

1 month ago

Buckeye, United States ProKatchers Full time
  • Ensures new accounts are created with all necessary services and the appropriate service and rate codes are assigned to produce accurate billing statements.
  • Coordinates utility services with any City service provider.
  • Answers utility customer inquiries, resolves service/usage discrepancies.
  • Accepts and processes utility payments over the telephone and at our business counter.
  • Prepares field service orders and updates the customer information system to terminate accounts as needed.
  • Calculates billing adjustments to resolve processing issues and submits for approval and entry.

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