Director of Property Management

3 weeks ago

New York, United States New Destiny Housing Corporation Full time

**About us**

New Destiny Housing Corporation is a nonprofit organization in New York, NY. We are professional and agile and our goal is to New Destiny’s mission is to end the cycle of domestic violence and homelessness for low-income families and individuals by developing and connecting them to safe, permanent, affordable housing and services. To achieve its mission, New Destiny builds and manages housing with on-site services; offers innovative programs that assist survivors in finding and retaining affordable housing; and works to expand access to permanent housing resources for survivors. New Destiny is the largest provider of supportive housing for domestic violence survivors in New York and is a leading advocate in the effort to obtain the resources needed to end family homelessness in New York City..

New Destiny’s mission is to end the cycle of domestic violence and homelessness for low-income families and individuals by developing and connecting them to safe, permanent, affordable housing and services. To achieve its mission, New Destiny builds and manages housing with on-site services; offers innovative programs that assist survivors in finding and retaining affordable housing; and works to expand access to permanent housing resources for survivors. New Destiny is the largest provider of supportive housing for domestic violence survivors in New York and is a leading advocate in the effort to obtain the resources needed to end family homelessness in New York City.

The Director of Property Management is responsible for overseeing the management of all properties and ensuring that the properties are managed and maintained consistent with the financial, physical, and regulatory goals and standards of New Destiny Housing. The Director of Property Management oversees the provision of services provided to New Destiny Housing residents. The Director of Property Management will ensure all personnel of the Property Management Department are fully supported, and trained, and embrace the organization’s mission of providing trauma-informed care-based property management services.

**Duties and Responsibilities**

New Destiny is staffed by an extraordinary group of hard-working professionals who are fully committed to our mission to end the cycle of homelessness and abuse. We believe all staff working with our tenants and clients, starting with our social services team but including building staff and management, should receive trauma-informed training and be committed to helping our survivors find stability. New Destiny is building out its own property management department and as such is seeking a Director of Property Management who can bring significant experience to help shape this new position and set us up for success with managing our buildings. The responsibilities include:

- **Asset Management**_
- Plan and oversee the lease-up and set-up of new properties.
- Fill vacancies at all properties in a timely manner.
- Review vacancy reports, and monitor residents’ income and re-certifications.
- Supervise the provision of a variety of additional analytical/statistical reports on the operation of the department, program compliance, State, City, and Federal required forms, and other activities within the portfolio.
- Maintain the violations process (HPD, DOB, DOS, FDNY, etc.) and coordinate mitigation of fees.
- Court appearances may be required at times.
- Work with the property management team and consultants to manage capital needs projects, inspections, and local law production.
- Oversee and audit the use and accuracy of the property management software, ensuring all staff are trained in the usage of the system.
- Be the point person for troubleshooting with third-party software vendors.
- Maintain lease enforcement process, ensuring all lease agreements are properly executed and enforced, and that rent and fees are collected in a timely manner.
- Develop and implement marketing and leasing strategies, alongside leasing staff, to achieve high occupancy rates.
- Ensure that all building permits, licenses, etc., are compliant with state and local rules and regulations.
- Respond to all audits, inspections, and site visits, while overseeing all compliance in both administrative and facility-based capacity needs.
- **Reporting and External Communications**_
- Work closely with New Destiny Housing’s Family Support Program on-site social service staff in all buildings.
- Respond to public and resident questions, complaints, and disputes.
- Negotiate and resolve the most sensitive issues and conduct formal case conferences as necessary.
- Cultivate and maintain positive tenant-landlord relationships by responding to tenant concerns in a timely and professional manner.
- Understand the importance of delivering property management services in a trauma-informed care setting.
- Monitor the financial performance of properties, including budgets, expenses, and revenue to optimize financial outcomes.
- **L

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