Product Delivery Manager

4 weeks ago

Philadelphia, United States JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As a Product Delivery Manager - Healthcare in Commercial Banking Solutions, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.

**Job responsibilities**
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Deeply understand client needs through expert knowledge of the Healthcare payments landscape, client research, analysis, and market feedback
- Develop delivery strategy and unified value proposition to optimize Healthcare payments for our clients; understand nuances across client segments or industries and tailor strategy accordingly
- Define and track metrics to showcase solution success, across growth, efficiency, profitability and controls
- Communicate regular progress and executive updates to Sales, Product, and senior management stakeholders
- Proactively seek out opportunities to improve solution, enhance client experience, drive efficiencies, improve profitability and maintain controls

**Required qualifications, capabilities, and skills**
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Doer
- you can convert ideas and insights into tangible actions plans and drive measurable results
- Analytical - use a data-driven approach to solve problems and measure success
- Strong communication skills - structure executive presentations, and influence at different levels of the organization

**Preferred qualifications, capabilities, and skills**
- Proficient knowledge of the product development life cycle, design, and data analytics

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

**ABOUT THE TEAM**

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communit

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