Applications Analyst, Principal

2 weeks ago

Orange, United States Orange County Transportation Authority Full time

Overview:
**Why OCTA**:
Discover work that moves you in a dynamic and innovative setting. Be part of a team delivering Orange County’s transportation network of today and creating a vision for the future.

OCTA is the county’s transportation planning commission and public transit operator. With a focus on safety and accountability, we plan, fund, and implement countywide projects that include bus and rail transit, freeways and express lanes, rideshare, microtransit, paratransit, active transportation, and environmental programs.

We’re passionate about creating a balanced, equitable and sustainable transportation system that reflects the diverse travel needs of the county’s 34 cities and 3.2 million residents.

Our employees rated OCTA as a top workplace in Orange County. Come join us on our mission of keeping Orange County moving.

**Overview**:
This is an exempt position in Salary Grade T: Min $113,713.60 - Mid $135,283.20 - Max $156,832.00 annually. The starting salary will be within this range based on qualifications.

**Responsibilities**:
This list is intended to indicate the general nature and level of work performed by employees within this classification and is not designed to be interpreted as an exhaustive listing of all tasks required of employees assigned to this job.

**Displays High Integrity & Honesty**: Takes personal responsibility, acts with honesty and consistency.

**Has Technical and Professional Expertise**: Has the technical skills, product knowledge and professional skills to do the job.
- Implements program/system updates and enhancements, in accordance with OCTA policies and IT standards.
- Maintains documentation of IT procedures, system configuration standards, maintenance, and upgrades.
- Understands contractual agreements and holds vendor accountable to the terms of the agreement.
- Provides appropriate staff mentoring and coaching to foster an ardent team atmosphere.
- Develops test plans that incorporate Corporate Testing Standards and may guide junior staff in the use of industry standards.

**Customer & External Focus**: Markets his/her workgroup effectively and influences others in the organization.
- Facilitates and works with business users to identify and analyze their needs and define business requirements for new or existing systems.
- Develops effective trust relationships with technical team, data stewards, and business users through excellent interpersonal skills.

**Learning Agility**: Seeks feedback actively and strives to improve based on that feedback. Strive for continual improvement.
- Participates in continuous review to ensure that systems meet changing business and regulatory conditions.

**Solves Problems & Analyzes Issues**: Has and applies problem analysis and problem-solving skills on a technical and interpersonal level.
- Supports the production environment; logs and tracks problems; responds to questions, supports requests, and ensures the production environment meets service levels established with business units.
- Leads and ensures appropriate analysis of problems, initiates corrective actions through resolution, takes steps to improve production support, implements preventative measures, and ensures status updates are provided to those impacted.
- Ensures system performance levels are monitored and develops the appropriate alerting and reporting processes as appropriate.
- Manages resolution of issues and concerns with vendor performance especially where there is impact to production and project deliverables.
- Works with all levels of staff and management to address concerns and resolve issues.

Qualifications:
**Working Conditions/Physical Activities**

(The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. OCTA provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.

Positions in this class typically require:

- Work may be performed in a stressful, fast-paced office environment, depending upon assignment.
- Ability to understand verbal communication and to respond effectively.
- Reaching, Finger Dexterity, Grasping, Feeling, Talking, Hearing, Seeing, and Repetitive Motions in computer use.

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