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Customer Service Representative

3 months ago

Reseda, United States DSO Management Group Full time

**DSO Management** is a communications and sales firm located in the heart of LA. We work with the industries’ leading clients to grow and retain their business model of creating a more sustainable environment. Our Customer Service Representative team is the engine behind our success, and we would not have seen the tremendous growth we have without their talents and dedication.

**Responsibilities of the Customer Service Representative**:

- Work directly with consumers to target their needs and wants and recommend products, services, or sales promotions that will exceed their expectations
- Learn all client product knowledge and be able to answer consumer questions, overturn objections, and close a sale if needed
- Up-sell and recommend extra products and services that may benefit the consumer as well as increase sales margins for our clients
- Handle all consumer interactions with confidence, professionalism, and enthusiasm while maintaining compliance with client guidelines
- Contribute ideas on how to better processes and increase customer retainment to sales management
- Participate in client meetings and attend webinars to stay on top of client knowledge, customer acquisition, and company sales initiatives

**Requirements of the Customer Service Representative**:

- Experience working as a customer service representative or sales associate
- Ability to learn from others and work in a team-based environment
- A drive to be successful and to develop both personally and professionally
- Enthusiastic and welcoming demeanor that will make any new customer feel comfortable
- Reliable and always willing to go above and beyond
- Team players with the ability to excel independently with little to no supervision
- Someone who carries themselves professionally and can portray this to consumers and clients
- Confidant working through the challenges and find solutions to problems

Pay: $45,000.00 - $56,000.00 per year

**Benefits**:

- 401(k)

Compensation package:

- Bonus opportunities
- Commission pay

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

Ability to Commute:

- Reseda, CA (required)

Work Location: In person