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Automotive Service Advisor
2 weeks ago
Experience in writing service is required at a New Car Dealer or Automotive Service Facility.
We offer unlimited earning potential, 401K, full health benefits and the opportunity to advance.
**Responsibilities**:
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus
- Greet customer in a timely, friendly manner, let customers who are waiting in line know that they will be helped soon
- Schedule appointments
- Communicate with service customers to determine the nature of the mechanical problem
- Obtain customer and vehicle data
- If additional work is needed, explain the details to the customer, including the additional cost and time consideration
- Handle telephone inquiries regarding work in process and appointments, and return phone messages promptly
- Follow-up progress of each repair order during the day
- Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks
- Interpret warranty information and policies to customers
- Identify ROs that require special handling such as rush, customer waiting, special problem
- Be up-to-date on technical and performance information
- Keep Service & Parts Director informed of all problems and potential problems involving repairs, customers, & equipment
- Refer leads and prospects for vehicle sales to the Sales Department
**Job Requirements**:
- High School Diploma or higher, automotive training a plus
- CDK experience a plus
- Spanish speaking a plus
- Stable career with previous employers
- Valid driver's license
- Must be able to pass pre-employment testing to include background checks (MVR, drug test)
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