Automotive Service Advisor

2 weeks ago


Elgin, Illinois, United States Woodfield Nissan Full time
Experience in writing service is required at a New Car Dealer or Automotive Service Facility.

We offer unlimited earning potential, 401K, full health benefits and the opportunity to advance.

Responsibilities:

  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus
  • Greet customer in a timely, friendly manner, let customers who are waiting in line know that they will be helped soon
  • Schedule appointments
  • Communicate with service customers to determine the nature of the mechanical problem
  • Obtain customer and vehicle data
  • If additional work is needed, explain the details to the customer, including the additional cost and time consideration
  • Handle telephone inquiries regarding work in process and appointments, and return phone messages promptly
  • Followup progress of each repair order during the day
  • Be responsible for quality control to ensure that work is completed as requested and to reduce comebacks
  • Interpret warranty information and policies to customers
  • Identify ROs that require special handling such as rush, customer waiting, special problem
  • Be uptodate on technical and performance information
  • Keep Service & Parts Director informed of all problems and potential problems involving repairs, customers, & equipment
  • Refer leads and prospects for vehicle sales to the Sales Department

Job Requirements:

  • High School Diploma or higher, automotive training a plus
  • CDK experience a plus
  • Spanish speaking a plus
  • Stable career with previous employers
  • Valid driver's license
  • Must be able to pass preemployment testing to include background checks (MVR, drug test)


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