Is Network Support Manager

2 weeks ago

Grand Rapids, United States Lake Michigan Credit Union Full time

Title: IS Network Support Manager
- Primary Location: Grand Rapids
- Employee Status: Full-time exempt
- Estimated Hours/Week: 38
- Remote: Hybrid

What You’ll Get: (note varied offerings based on role and hours)- Weekly Pay-
- Comprehensive Health & Wellness package including Medical (with prescription coverage), Dental, and vision-
- Matching Health Savings Account Contributions, Dependent Care flexible spending account (FSA)-
- Retirement options like 401 (k) with company match and pension.-
- Paid time off: Vacation, Personal days, paid holidays, paid volunteer time, sick days, & flex time.-
- Tuition reimbursement-
- To see a full list of our benefit offerings - check out this- helpful guide- About this position:

- The Information Systems Network Support Manager role is responsible for overseeing the operation, maintenance, and optimization of the credit union’s network infrastructure ensuring optimal performance of our network systems.

What you’ll do:
- Network Infrastructure Management: Oversee the design, implementation, and maintenance of the organization's network infrastructure, including LAN, WAN, VPNs, routers, switches, firewalls, and wireless networks.-
- Team Leadership: Lead and manage a team of network support technicians, providing guidance, training, and performance evaluations to ensure the team's effectiveness and productivity.-
- Network Monitoring and Optimization: Monitor network performance, identify areas for improvement, and implement solutions to optimize network performance, reliability, and security.-
- Incident Management: Respond to network-related incidents and outages promptly, troubleshoot issues, and implement solutions to minimize downtime and ensure continuous operation.-
- Security Management: Implement and enforce network security policies, protocols, and procedures to protect the organization's network infrastructure from security threats and vulnerabilities.-
- Vendor Management: Collaborate with vendors and service providers to procure network equipment and services, and ensure service level agreements are met.-
- Documentation and Reporting: Maintain accurate documentation of network configurations, procedures, and policies. Generate regular reports on network performance, incidents, and maintenance activities.-
- Compliance: Ensure the organization's network infrastructure complies with relevant regulations, standards, and best practices, such as HIPAA, GDPR, and PCI DSS.-
- Budget Management: assists in the development of the IT budget, including forecasting expenses, tracking expenditures, and optimizing costs while meeting operational needs.- What You’ll Bring: You’ll like this position if you have...- Minimum of 5+ years of experience in network administration, with a strong understanding of networking protocols, technologies, and architectures. Minimum of 3+ years in a leadership role, with the ability to lead and motivate a team effectively.-
- Bachelor's Degree in computer science, information technology, or a related field of study.-
- CCNA, CCNP, CCIE certification is preferred.-
- In-depth knowledge of network security principles, practices, and technologies, including firewalls, VPNs, SSL remote access, LAN/WLAN configuration and maintenance.-
- Experience working with Vendor (Cisco and load balancers), Layer 2 and 3, BGP, load balancing traffic and engineering for automatic failover, multiple methods for equal-cost load balancing, routing policy to manipulate BGP attributes, and flow analysis.-
- Experience with Microsoft Windows Server, MS Exchange, and Active Directory/GPO operations including hardening strategies and techniques.Strong analytical and problem-solving skills, with the ability to troubleshoot complex network issues and implement effective solutions.-
- Excellent communication and interpersonal skills, with the ability to communicate technical concepts to non-technical stakeholders effectively.-
- Proven ability to manage multiple priorities and projects simultaneously in a fast-paced environment.-
- Knowledge of cloud networking concepts and technologies (e.g. Azure) is desirable.- Who We Are:

- We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future Lake Michigan Credit Union has grown to become one of the largest credit unions in the nation with our headquarters in West Michigan.
- As a credit union, LMCU is a not for profit institution, owned by its members, instead of corporate stock holders. We are accountable directly to our members, and they directly share in our success - benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.
- It’s about always doing what’s best and right for our members - it guides everything we do. From friendly, knowledgeable and professional employees who greet you by name, to offering stellar value at every turn, LMC

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