Placement Specialist
4 weeks ago
The Placement Specialist will work closely with community partners to quickly divert and prevent individuals and families experiencing a housing crisis from becoming homeless by providing intervention services.
The Placement Specialist will spend considerable time with clients in immediate need and must be able to not only assess the situation but also brainstorm creative alternative solutions and connect clients with mainstream services as needed. Mediation with family, landlords and other interested parties will be a major responsibility for this position.
The Housing Problem Specialist will make referrals to partner agencies and track outcomes related to diversion activities in HMIS. They will work with Notre Dame Researches to track outcomes and evaluate effectiveness of this approach.
The use of a Racial, Equity Impact Assessment guides the Housing Problem Solving system planning and implementation given the environmental and structural factors that result in the disproportionate rates of deep poverty and homelessness among Black, Indigenous and people of color.
The Homeless Services Call Center is in full operation 7 days/week, 10 hour/day. The Program Supervisor will oversee the day to day operations and coach HPS Specialists as needed. They will provide training and individual weekly supervision. The goal of this program is to develop a transparent homelessness response system that brings the entire community together to attack homelessness in our community.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
- Conduct initial screening to assess appropriate service suggestions and facilitate setting appointments for referrals and/or services
- Act as liaison between individuals or families experiencing a housing crisis and supportive services, landlords and community agencies
- Enter, update and maintain data in Homeless Management Information System (HMIS) and track and report progress
- Create and sustain community partnerships to ensure mainstream resources are being utilized by households
- Provide mediation and advocacy with landlords, as needed
- Answers daily routine and emergency phone telephone calls related to unstably housed unhoused individuals diverting them from emergency shelter placements
- Supports caller through a strength based approach identifying caller’s own network of support to problem solve towards housing stability
- Facilitates financial requests that support individual or family by obtaining all supportive documents and uploading into HMIS which is then submitting to Director for approval
- Completes triage form with caller collecting personal information needed for placement: demographic information, contact information, referring agency contact, health questionnaire
- Refers caller to other service agencies as necessary (ie. Reentry Resource Center, Domestic Violence providers, Social Services Agency)
- Uses Motivational Interviewing, reality testing, empowerment, negotiations and mediations to empower callers to find own resources for housing to divert from shelters
- Escalates critical and time sensitive situations to BWC Management
**SUPERVISORY RESPONSIBILITIES**:
There is no supervisory responsibilities for this position.
**QUALIFICATIONS**:
To perform this job successfully, an individual must be able to perform all essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
**EDUCATION AND/OR EXPERIENCE**:
High School diploma or equivalent. Knowledge of homelessness, lived experience or education and experience related to Social Services field. Ability to work independently, utilize data base for all data entry and demonstrate non judgment and empathy to all callers.
**LANGUAGE SKILLS**:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Good communication skills required. Ability to speak effectively before groups of clients or employees of organization.
**CERTIFICATES, LICENSES, REGISTRATIONS**:
Driving is a requirement of the job (valid California driver’s license with access to a personal vehicle that can be used for company business and current personal automobile insurance). Current CPR and First Aid Certification required (or complete within 30 days of hire). Fingerprinting/background check as required by the Department of Justice and/or Title XXII regulations. TB test required. Required to be fully vaccinated with booster against COVID-19 (if eligible or agree to receive booster at the time of eligibility)
**MATHEMATICAL SKILLS**:
Ability to work with basic mathematical concepts as required for reporting.
**REASONING ABILITY**:
Ability to solve practical problems and deal with a variety of concrete variables in situations wher
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