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Reservationist/customer Service

3 months ago

Sarasota, United States ZoomAround, LLC Full time

**Position**: Reservationist

**Company**: ZoomAround, LLC

**Location**: Sarasota, FL

**Reporting Relationship**: Reports to the Director of Service Delivery Manager

**RESERVATIONIST**

We firmly believe that our success is a direct reflection of our talented Service Delivery team. If you consider yourself to be an outgoing, self-motivated individual with a customer-focused attitude and work ethic, ZoomAround is the right team for you.

We are currently searching for a RESERVATIONIST who enjoys interacting with customers both in person and over the phone. This position is responsible for taking inbound customer sales calls and assisting onsite walk-ins with their golf cart rental interests. This unique position will also be assisting the Director of Service Delivery Manager with administrative office responsibilities as the company continues to grow rapidly. We are looking for someone who has a fun personality and who enjoys working with others and delivering an unparalleled customer service experience.

**PROFESSIONAL EXPERIENCE**
- Experience handling inbound sales calls or customer service needs
- Ability to make reservations while setting proper expectations with customers
- Experience utilizing Point of Sales Systems
- Ability to execute delivery and pickup schedules daily
- Recommending and implementing strategies to improve overall customer service quality and office operations
- Assisting with routing and scheduling needs
- Ensuring accurate inventory control of assets
- Assisting in planning and recommending necessary product workflows

**RESPONSIBILITIES**
- Handle inbound sales calls and reservations
- Assist customers with their questions & needs
- Work through adverse scenarios calmly and successfully
- Responsible for maintaining a high level of customer service & satisfaction
- Oversee and participate in the delivery & pick up of golf cart rentals (as needed)
- Ensure Rental Agreements are signed daily
- Start & end rentals in the Point-of-Sale System daily
- Assist with cart registrations & insurance cards
- Assistance with tracking inventory as needed
- Assistance with daily scheduling & routing
- Assist with charging fuel & damage chargers
- Communicate directly with management team on overall location performance
- Assist with marketing & advertising materials and distribution
- Assist with planning company and partner events/gifts

**QUALIFICATIONS**
- Sales or customer service experience 3+ years (preferred)
- Prior leadership experience, leading a team or multiple projects
- Ability to lead by example during stressful situations
- Must enjoy working in a fast-paced work environment within a rapidly growing company
- Ability to work 8:30AM-5:30PM Monday - Friday & Weekends as needed (planned in advance)
- Working knowledge of Microsoft Outlook, Excel, & Point of Sales Systems

**PHYSICAL DEMANDS**
- Must be able to lift, carry, and place supplies up to 25 pounds without assistance
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
- Frequent standing and walking for long periods of time
- Communicate effectively in person, by telephone, or by using telecommunications equipment
- Enters and locates information on computer
- Visually verifies information, often in small print
- Presents information to small and large groups
- Safely operates motor vehicles
- Experience driving pickup trucks with trailers (preferred but not required)

**BENEFITS**
- Fast-paced friendly team environment
- Healthcare insurance
- Dental insurance
- Vision insurance
- 401k (after first year)
- Three weeks of Paid Time Off per year
- Bi-weekly pay
- Bonus & commission opportunities

**SCHEDULE**

Monday to Friday 8:30AM - 5:30PM & Weekends as Needed to fill in (Will plan in advance)
- *_**Note**_: During specific date ranges more weekends may be required. Major holidays are also required but can work around if planned well in advance._

Pay: $17.00 - $23.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Every weekend

Work setting:

- In-person

Application Question(s):

- Do you have a valid driver's license?

Work Location: In person