See more Collapse

Customer Service

1 month ago


Phoenix, United States SA Technologies Inc Full time
Job Description
Role : Customer Service Manager - 1253

Location: Phoenix, AZ

Estimated Duration : 6+ months

Position Description

Carries out supervisory responsibilities in accordance with the Client, agency policies, applicable standard work, and applicable laws. Responsibilities include: Actively participating in the interviewing and hiring processes and ensuring successful functional onboarding of new employees. Planning, assigning, coordinating and overseeing daily work of direct reports in alignment with strategic, operational, and tactical priorities of the organization. Conducts regular one-on-one meetings providing constructive, balanced, regular performance feedback, coaching and mentoring. Setting reasonable stretch performance goals and conducting mid-year and annual performance appraisals. Recognizing and rewarding performance excellence, culture championship, and continuous improvement efforts. Communicating and enforcing agency policies and programs. Applying corrective action, addressing complaints and resolving problems in a timely fashion, involving and collaborating with leadership and Human Resources as appropriate.

Skills Required Strong verbal, written, and listening communication skills. Excellent customers services acumen and skills. Excellent interpersonal skills and demeanor. Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations. Effective project management skills with the ability to lead, direct the work of teams without formal supervisory authority. Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Workspace applications such as Gmail, Sheets, Docs, and Drive. Proficient in the use of various Agency databases and applications such as the Customer Service Center (Ticketing System), Genesys (call routing/call flow, call recording & agent logged time).

Skills PreferredUpskill Opportunities: Learn agency and division policies and procedures. Master division, and team goals and objectives. Learn License Registration and Collections processes for all tax types. Knowledge of theories and practices of good customer service and phone etiquette. Understanding of basic accounting principles and mathematical functions. Understanding of key production leading and lagging indicators in customer experience solutioning;

Experience RequiredMinimum of five years related experience in customer service, legal, financial, tax, banking, or similar field of work.

Experience Preferred
Call Center Management Preferred.

Education Required
Any combination that meets the knowledge, skills and abilities KSA; typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor's Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.

Education Preferred
A Bachelor's degree in business or related Experience with Continuous Improvement, Six Sigma and/or LEAN

We have other current jobs related to this field that you can find below


  • Phoenix, United States Service Experts Full time

    Hays Cooling Heating & Plumbing 24825 N 16th Ave #115, Phoenix, AZ 85085 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an...


  • Phoenix, United States Service Experts Full time

    Hays Cooling Heating & Plumbing 24825 N 16th Ave #115, Phoenix, AZ 85085 Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an...


  • Phoenix, Arizona, United States Service Experts Full time

    This job was posted by : For moreinformation, please see: Moon Valley Plumbing2239 E Rose Garden Loop, Phoenix, AZ 85024Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is rightfor our customers and our employees. We provide our employees with thetraining, support and an opportunity for unlimited...


  • Phoenix, United States Service Partners Full time

    Service Partners has an opening for a Customer Service Representative to join our team and enhance our business. In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customer Customer Service, Inside Sales, Sales, Retail, Customer


  • Phoenix, United States Acro Service Corp Full time

    ummary:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed....

  • Customer Service Rep

    3 weeks ago


    Phoenix, United States Johnson Service Group Full time

    Job DescriptionJob Description Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Customer Service Rep with   2-5 YEARS’ experience working in a Manufacturing or Aerospace environment. This is a Temp-Direct hire opportunity with an Electronics company in Phoenix, AZ.Salary:...

  • Customer Service Rep

    4 weeks ago


    Phoenix, United States Johnson Service Group Full time

    Job DescriptionJob Description Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Customer Service Rep with   2-5 YEARS’ experience working in a Manufacturing or Aerospace environment. This is a Temp-Direct hire opportunity with an Electronics company in Phoenix, AZ.Salary:...

  • Customer Service 2

    5 days ago


    Phoenix, Arizona, United States Pilot Freight Service Full time

    ** Customer Service 2** **Job Category****:** Stations-West **Requisition Number****:** CUSTO004440 Showing 1 location **Job Details** **Description** **Piot Freight Service is seeking a full time Customer Service Agent 2 for out Phoenix, AZ location.** **Responsibilities:** Frequent and accurate communication to customer, cartage agents, and other station...

  • Customer Service 1

    4 weeks ago


    Phoenix, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Last Mile **Requisition Number****:** CUSTO04041 Showing 1 location **Job Details** **Description** **Pilot Last Mile** is seeking **full time Customer Service Representatives** to work for our **Phoenix Station. Must be available to work nights and weekends.** **Responsibilities:** * Frequent and accurate...


  • Phoenix, United States Acro Service Corp Full time

    Job Title : Customer Service RepresentativeDuration : 03 months (possibility of extension)Location : Phoenix, AZPay : $20/hr on w2 basis without benefits.Bilingual/Spanish RequiredJob Description:Greet clients/public and assess purpose of office visit. Make referrals for community resources. Assist clients to prepare for the application process, Register...


  • Phoenix, United States Acro Service Corp Full time

    Job Title : Customer Service RepresentativeDuration : 03 months (possibility of extension)Location : Phoenix, AZPay : $20/hr on w2 basis without benefits.Bilingual/Spanish RequiredJob Description:Greet clients/public and assess purpose of office visit. Make referrals for community resources. Assist clients to prepare for the application process, Register...


  • Phoenix, United States Acro Service Corp Full time

    Job Title : Customer Service RepresentativeDuration : 03 months (possibility of extension)Location : Phoenix, AZPay : $20/hr on w2 basis without benefits.Bilingual/Spanish RequiredJob Description:Greet clients/public and assess purpose of office visit. Make referrals for community resources. Assist clients to prepare for the application process, Register...


  • Phoenix, United States Acro Service Corp Full time

    Job Title : Customer Service RepresentativeDuration : 03 months (possibility of extension)Location : Phoenix, AZPay : $20/hr on w2 basis without benefits.Bilingual/Spanish RequiredJob Description:Greet clients/public and assess purpose of office visit. Make referrals for community resources. Assist clients to prepare for the application process, Register...


  • Phoenix, United States Acro Service Corp Full time

    Job Title : Customer Service RepresentativeDuration : 03 months (possibility of extension)Location : Phoenix, AZ (Hybrid)Pay : $18/hr on w2 basis without benefits.Bilingual/Spanish RequiredJob Description:Greet clients/public and assess purpose of office visit. Make referrals for community resources. Assist clients to prepare for the application process,...


  • Phoenix, United States Hays-Phoenix - Service Experts Full time

    **Hays Cooling Heating & Plumbing** 24825 N 16th Ave #115, Phoenix, AZ 85085 **Why You Should Join the Service Experts Team?** Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth.** Join us and...


  • Phoenix, United States Acro Service Corp Full time

    The Administrative Support Specialist's duties include, but are not limited to: • Answer phones, provide general info, route calls, take messages • Retrieve voicemail messages, research, and respond to or route status inquiries • Assist with local office emails, respond to status inquiries • Additional email support: sort, route, scan, print •...


  • Phoenix, United States Acro Service Corp Full time

    The Administrative Support Specialist's duties include, but are not limited to: • Answer phones, provide general info, route calls, take messages • Retrieve voicemail messages, research, and respond to or route status inquiries • Assist with local office emails, respond to status inquiries • Additional email support: sort, route, scan, print •...


  • Phoenix, United States Johnson Service Group Full time

    Job DescriptionJob Description Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for a Manufacturing Customer Service Rep with   2-5 YEARS’ experience working in a Manufacturing or Aerospace environment. This is a Temp-Direct hire opportunity with an Electronics company in...


  • Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Salary Range $17.00 - $22.00 Hourly Description The Eligibility and Enrollment Customer Service Representative primarily focuses on assisting members with questions regarding eligibility and enrollment of their health benefit plans. Responsibilities:Customer Service Provide high quality customer service to...


  • Phoenix, United States Southwest Service Administrators Inc Full time

    Job DetailsJob Location Phoenix AZ - Phoenix, AZ Position Type Full-Time Salary Range $17.50 - $22.50 Hourly Travel Percentage None Job Shift Day Description The Pension Customer Service Representative primarily focuses on assisting members with questions regarding Pension and Annuity Benefits. Responsibilities:Customer Service Provide high quality customer...