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Operations Agent

3 months ago

Sterling, United States Kintetsu World Express USA Full time

**PURPOSE OF JOB**:
Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, trucking terminals, and shipping docks. Communicate and receive orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs. To process export shipments accurately and timely, in compliance with U.S. export regulations and customer expectations.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
2. Arrange pick-up of shipments from customer or vendor to Kintetsu World Express, (U.S.A.), Inc (KWE) location. Arrange transfer of shipments from KWE to carrier. Daily
3. Arrange flights with airlines for customer shipments, provide flight information and shipment details to customers. Daily
5. Close Master Air Waybill (MAWB) and check the entry data of MAWB and House Air Waybill (HAWB) for correction, if needed please revise.

6. Issue and close pouch MAWB’s for shipments being tendered to airlines. As needed
7. Assist in visually inspecting freight, ensuring it has the necessary stickers to ship out correctly As needed
8. Create invoices for customer shipments, third party, and freehouse billings. Daily
9. Provide service and support to customers and overseas offices regarding status, transit, or irregularities of shipments. Daily
10. Maintaining and updating customer templates, pre-alert distribution lists, and new customer ID’s As needed
11. Run reports for tracking milestones as required for Quality Management System (QMS). Weekly
12. Creating and updating non-conformance reports to ensure that QMS standards are maintained. As needed
13. Assist in creating and updating operations and customer Standard Oprating Procedures (SOP). As needed
14. Assist Supervisor or Manager on Request For Quote (RFQ) rate or service data preparation Yearly. (As needed)

**EMPLOYMENT HOURS**:
Check all that apply:
(X) Full-time
() Part-time
() Temporary
() Intern
() Other _______

Does this job have special time requirements, such as odd hours or overtime? (X) Yes ( ) No
If Yes, describe:
**Overtime hours may be required when business volume, customer requirements and/or time sensitive matters dictate.**

**BASIC QUALIFICATIONS & REQUIREMENTS**:
List any required educational attainments (degrees, certificates, licenses, etc.): N/A

List any required skills (computer, machinery, typing, etc.): Adequate typing skills (30 - 40wpm), computer literacy, familiarity with basic arithmetic (addition, subtraction, multiplication, division)

List any required special attributes: Ability to lift objects unassisted that weigh up to 50 lbs, attention to detail and multi-tasking.

List any required experience: Minimum 2 years of Air Export Experience

**PREFERRED QUALIFICATIONS**:
List any preferred educational attainments (degrees, certificates, licenses, etc.): Dangerous Goods (DG) Certification, Transportation Security Administration (TSA) and International Air Transport Association (IATA) knowledge/training.

List any preferred skills (computer, machinery, typing, etc.): N/A

List any preferred special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): N/A

List any preferred experience (of what type, for what duration, in what industry, etc.): Minimum 2 years of Air Export Experience

Pay: $20.75 - $25.75 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Tuition reimbursement
- Vision insurance

Schedule:

- Day shift

People with a criminal record are encouraged to apply

**Experience**:

- Forklift: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Sterling, VA 20166 (required)

Ability to Relocate:

- Sterling, VA 20166: Relocate before starting work (required)

Work Location: In person