Manager, Network Account Management

3 weeks ago

Philadelphia, United States Momentum Telecom Inc Full time

**Summary**

The Manager, Network Account Management will lead a team of Account Managers responsible for our managed network customer base. The team is focused on identifying upsell opportunities for managed network and voice, renewing revenue, and minimizing churn. The Manager will work closely with each Account Manager to ensure we are meeting the ongoing needs of our customers and meeting department goals.

**Essential Duties and Responsibilities**
- ** New Hire On-boarding**
- Put together a training plan for each new hire’s first three months, schedule recurring training sessions with new AM to answer questions, track progress and strategize on goals, shadow 5 customer calls and complete checklist for each, complete 30/60/90-day reviews.
- ** Training Documentation / Process Improvement**
- Identify areas where team will benefit from additional training and coordinate appropriate resources to run training, work with Sales Enablement Manager to identify processes that need documentation and processes that can be improved.
- ** Recurring Tasks**
- Hold a weekly 1-1 with each AM and use shared tracker to document discussion topics and action items, hold a weekly team meeting with an agenda and follow-up notes summarizing topics, weekly management of sales & renewal funnels; each opportunity is to be updated weekly with action taken from the prior week and clear next steps with defined timeline, report weekly to VP on call activity per AM.
- ** Attend Customer Meetings**
- Join quarterly calls/meetings with each account billing over $10,000/month and top 20 accounts per AM and top partners, act as point of escalation for customers requesting to speak with a manager, attend sales & renewal meetings, attend at minimum 2 in-person meetings per AM annually and complete checklist. All Manager communication is to be tracked as an Activity in Salesforce.
- ** Marketing Campaigns**
- Work with Sales Enablement Manager to design and execute campaigns to generate new network and voice revenue.
- ** Jeopardy / Disconnecting Accounts**
- Identify accounts in jeopardy of leaving and track using SWAT, join weekly SWAT call with Momentum leadership, accurately forecast revenue loss, speak with all customers who state they are disconnecting to understand why they are leaving, and attempt to save.
- ** Renewal Approvals**
- Review all renewal proposals with the AM before pricing is presented to the customer, strategize on plan to present, identify signature process, and prepare to overcome potential objections.
- ** Office Travel**
- Travel to Momentum offices as requested.

**Are you a fit?**
- Ability to manage multiple tasks
- Ability to thrive in a fast-paced environment
- Stays calm during stressful situations
- Highly motivated and results-oriented
- Ability to motivate others to achieve team goals
- Plans and carries out responsibilities with mínimal direction
- Focus on providing a superior customer experience
- Extremely detail-oriented
- Must have the ability to use a computer, associated software products (i.e., Microsoft Word, Excel, PowerPoint, Outlook) and the Internet
- Demonstrated history of developing relationships with C -level professionals
- Documented experience exceeding sales quotas
- Excellent communication skills including written communication, speaking and presentation development, and delivery
- Travel expected to be 20%
- Ability to work daily 8:30am-5:00pm and be available after hours for customer meetings/events and escalations.

**Other**

Employee must be available to work overtime as required, be able to travel for conferences, seminars, and other off-site functions and must adhere to Company policies and procedures. Regular attendance is essential (i.e., is consistently at work and on time).

This job description is not intended to be all-inclusive, and the employee will also be required to perform other reasonably related duties and tasks, in accordance with business needs, as assigned by the immediate supervisor and other management personnel.

  • Technical Account Manager

    1 month ago

    Philadelphia, United States Self Storage Manager Full time

    Requirement:Bachelor’s Degree in Computer Science or Accounting or equivalentExcellent communication skillsMinimum 1 year experience in Technical Account management for a product based software companyKnowledge of SQL Server databases, ability to write SQL queries is a bonusJob Profile:Responsible for technical account management for large self-storage...

  • Technical Account Manager

    4 days ago

    Philadelphia, United States Self Storage Manager Full time

    Requirement:Bachelor’s Degree in Computer Science or Accounting or equivalentExcellent communication skillsMinimum 1 year experience in Technical Account management for a product based software companyKnowledge of SQL Server databases, ability to write SQL queries is a bonusJob Profile:Responsible for technical account management for large self-storage...

  • Technical Account Manager

    4 weeks ago

    Philadelphia, United States Self Storage Manager Full time

    Requirement: Bachelors Degree in Computer Science or Accounting or equivalent Excellent communication skills Minimum 1 year experience in Technical Account management for a product based software company Knowledge of SQL Server databases, ability to write SQL queries is a bonus Job Profile: Responsible for technical account management for large...

  • Technical Account Manager

    1 month ago

    Philadelphia, United States Self Storage Manager Full time

    Requirement:Bachelor’s Degree in Computer Science or Accounting or equivalentExcellent communication skillsMinimum 1 year experience in Technical Account management for a product based software companyKnowledge of SQL Server databases, ability to write SQL queries is a bonusJob Profile:Responsible for technical account management for large self-storage...

  • Network Services Project Manager

    2 days ago

    Philadelphia, United States Harbor Consulting & Management, Inc Full time $100,000

    Center City Philadelphia based professional services organizations seeks hand-on Network Services Project Manager.Local candidates ONLY. Applicants who permanently reside within 40 miles of Center City/Philadelphia and meet the minimum required skills need apply to be considered for the role. This position requires daily on-site presence and telecommuting or...

  • Account Manager

    4 weeks ago

    Philadelphia, United States EPLAN USA Full time

    Job DescriptionJob DescriptionAccount ManagerEfficient Engineering is when a PLAN becomes EPLANEPLAN LLC provides software and service solutions in the fields of electrical, automation, and mechatronics engineering. The company develops one of the world’s leading design software solutions for machine and panel builders. We continually evolve the business...

  • Network Administrator

    4 weeks ago

    Philadelphia, Pennsylvania, United States Aion Management Full time

    Job Summary:Under direction of the Director of Technology, the Network Admin is responsible to handle installing, configuring, and supporting firewalls to ensure network security. As well as, procuring equipment like routers or switches, which provides the best possible efficiency in an office's IT infrastructure. In addition, the Network Admin will ensure...

  • Network Administrator

    1 month ago

    Philadelphia, United States Aion Management Full time

    Job Summary: Under direction of the Director of Technology, the Network Admin is responsible to handle installing, configuring, and supporting firewalls to ensure network security. As well as, procuring equipment like routers or switches, which provides the best possible efficiency in an office’s IT infrastructure. In addition, the Network Admin will...

  • Account Manager

    1 day ago

    Philadelphia, Pennsylvania, United States Michael Page Full time

    About Our Client At the heart of PageGroup's business are the thousands of people's lives we change, the outstanding service we provide to our clients and candidates and the exciting opportunities within our offices all over the world. We're proud to set the standard in the recruitment profession - our specialist service with a personal touch is how we...

  • Senior Network Manager/Extreme

    13 hours ago

    Philadelphia, United States Motion Recruitment Partners, LLC Full time

    A leading technology firm specializing in advanced networking solutions, committed to delivering cutting-edge infrastructure to empower businesses worldwide. Their innovative approach and dedication to excellence have earned us a reputation as industry leaders in network architecture and optimization. As they continue to expand our operations, they are...

  • Account Manager

    24 minutes ago

    Philadelphia, United States Barnes Agency Full time

    🌟 Join Our Team: Account Manager in Life Insurance 🌟 Are you a passionate go-getter with a knack for building relationships and driving results? Do you thrive in a dynamic environment where your efforts are rewarded? We're seeking a motivated Account Manager to join our team and revolutionize the way people approach life insurance! About Us: At the...

  • Senior Network Manager/Extreme

    1 month ago

    Philadelphia, United States Motion Recruitment Full time

    A leading technology firm specializing in advanced networking solutions, committed to delivering cutting-edge infrastructure to empower businesses worldwide. Their innovative approach and dedication to excellence have earned us a reputation as industry leaders in network architecture and optimization. As they continue to expand our operations, they are...

  • Senior Network Manager/Extreme

    6 days ago

    Philadelphia, United States Motion Recruitment Full time

    A leading technology firm specializing in advanced networking solutions, committed to delivering cutting-edge infrastructure to empower businesses worldwide. Their innovative approach and dedication to excellence have earned us a reputation as industry leaders in network architecture and optimization. As they continue to expand our operations, they are...

  • Account Manager

    2 days ago

    Philadelphia, United States Barnes Agency Full time

    Job DescriptionJob Description🌟 Join Our Team: Account Manager in Life Insurance 🌟Are you a passionate go-getter with a knack for building relationships and driving results? Do you thrive in a dynamic environment where your efforts are rewarded? We're seeking a motivated Account Manager to join our team and revolutionize the way people approach...

  • (Full Time

    2 weeks ago

    Philadelphia, United States Empire Management Group Full time

    Discover a professionally and financially rewarding career in an exciting, fast-paced, growing industry! By providing high-level service to our customers, our sales-oriented Full-time Account Managers create strong, lasting professional relationships. The extensive training provided enables our Full-time Account Managers to use their solid interpersonal...

  • (Full Time

    4 weeks ago

    Philadelphia, United States Empire Management Group Full time

    Discover a professionally and financially rewarding career in an exciting, fast-paced, growing industry! By providing high-level service to our customers, our sales-oriented Full-time Account Managers create strong, lasting professional relationships. The extensive training provided enables our Full-time Account Managers to use their solid interpersonal...

  • Account Manager

    2 weeks ago

    Philadelphia, United States The O'Connor Group Full time

    Job DescriptionAlikai Health, a high-growth Medical Device company is seeking a motivated individual for an Account Manager (AM) Position. This entry level position offers tremendous growth opportunity in the Med-Tech space, representing our proprietary InfraRx™ product as well as other Pain Management and Rehabilitation products focused on Interventional...

  • Account Manager

    3 days ago

    Philadelphia, United States The O'Connor Group Full time

    Job Description Alikai Health, a high-growth Medical Device company is seeking a motivated individual for an Account Manager (AM) Position. This entry level position offers tremendous growth opportunity in the Med-Tech space, representing our proprietary InfraRx™ product as well as other Pain Management and Rehabilitation products focused on Interventional...

  • Account Manager

    2 weeks ago

    Philadelphia, United States The O'Connor Group Full time

    Job Description Alikai Health, a high-growth Medical Device company is seeking a motivated individual for an Account Manager (AM) Position. This entry level position offers tremendous growth opportunity in the Med-Tech space, representing our proprietary InfraRx™ product as well as other Pain Management and Rehabilitation products focused on Interventional...

  • Account Manager

    3 weeks ago

    Philadelphia, United States Conduit Search Group Full time

    Conduit Search has been retained by a well established Philadelphia area firm in their search for a career driven Account Manager to join their team. Company & Role Information:Area leader in corporate furnishing and interior designStable - 35+ years in businessBeautiful office and supportive cultureBase salary plus commissionCareer growthBenefits - 401K...