Fulfillment Manager

1 week ago

Los Angeles, United States One Legal Full time

**About One Legal, an InfoTrack Company**:
One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more. A leader in innovative technology solutions for legal professionals for more than 30 years, One Legal continues to be among the most respected in the industry.

As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're dedicated and eager to help build a market-leading solution that makes a difference in the lives of our clients, we'd love for you to join us.

**About the Role**:
The Fulfillment Manager manages a team of Document Specialists and ensures that orders are completed promptly, efficiently, and error-free. In addition to managing a team, you will also communicate with our independent contractors to resolve issues with specific orders, evaluate issues as they arise, and escalate to colleagues as appropriate.

As a manager, you are responsible for setting your team's schedules, managing and approving their timecards, distributing responsibilities, and conducting ongoing performance management, which includes frequent 1:1s and annual performance reviews.

**Responsibilities**:
**Operations**
- Manage the day-to-day operations of a team, ensuring that team tasks are completed on time and to the highest standard.
- Handle escalations from customers and your team members. Coordinate with other departments, such as the Finance and Client Escalations Team, as required to ensure the resolution of escalated issues
- Implement processes and controls within your team to ensure that orders do not fall out of service level.
- Communicate with independent contractors as appropriate to complete individual orders. Resolve contractor payment inquiries and communicate major contractor issues with the Contractor Relations team
- Provide practical support to your team to complete work on time, including dispatching, monitoring, and closing out jobs in periods of very high volume or when team members are sick/on leave, etc
- Monitor Fulfillment KPIs and provide inventory management resolution

**People Management**
- Establish and maintain a team schedule, managing resources and workloads to ensure timely completion of tasks
- Approve timecards, time-off requests, sick days, and other related requests in accordance with company policies
- Monitor performance and provide feedback and guidance to team members both as required and through regularly scheduled 1:1s
- Undertake performance reviews for your team, identifying areas for improvement and providing action plans for development
- Communicate with your team to share company messages and updates, process changes, new product features, etc
- Recruit, train, and manage new team members, ensuring their integration into the team

**Other responsibilities**
- Regularly review metrics on your team’s performance, providing updates to management
- Gather, collate, prioritize, and disseminate product and process feedback

**Requirements**:

- 3+ years of experience working with legal documentation or similar highly sensitive documentation
- 1+ years of previous experience in a supervisor or managerial position is preferred
- Paralegal certificate or similar paralegal training is preferred.
- Understanding of the U.S. legal system, especially the filing and service of civil lawsuits
- Computer skills, specifically word processing, creating and editing PDFs, creating spreadsheets, manipulating data in spreadsheets, and using database software (e.g., order inventory tools or CRM-type software)
- Leadership skills, including conducting effective 1:1s, sharing feedback, and monitoring employee performance

**Compensation**

The anticipated starting base pay range for this role is listed below. Base salary is not the only component of our competitive total rewards package - you may also be eligible for bonus, commissions, equity, and other benefits as described below. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications.

$75,000 - $94,000 base pay

**Benefits**

**What Sets One Legal, an InfoTrack company, apart?**:
**Here is what we offer full-time employees**
- 401(k) Match
- Medical, Dental, & Vision Insurance
- 85% of employee premiums are covered by InfoTrack, and 70% for your family premiums
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- “Be Me Time” off for mental health, re-charging, volunteering
- Matching Gift Program
- Monthly Internet Stipend for Remote Employees

**Our Commitment**:
We believe that the key to our success is you. Your unique

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