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Patient Experience Coordinator

3 months ago

Tampa, United States Mindful Care Full time

**The Opportunity**

**Responsibilities**
- Interact with prospective people to connect them to Mindful Care
- Support people through the intake process and establishing their Patient Portal and provide people with basic tech support to facilitate their provider experience
- Provide Check-in and Check-out for everyone
- Provide same-day eligibility and verification
- Help collect balance due, copayments, and no-show fees
- Tackle all provider requests for contact with patients
- Act as office manager and provide office maintenance, point of contact for new office staffing, and escort in office visits to the examination room
- Triage all incoming inquiries for other departments
- Other tasks as assigned by management
- 2+ years of experience in a medical office/hospital/clinic environment is required; previous experience in mental health care is preferred
- High school diploma or equivalent required
- Experience verifying health insurance
- Office management experience is required
- Prior customer service experience (medical or mental health practices preferred)
- Strong verbal, written, and interpersonal communication skills
- Must be well organized, attentive to details and can work in a fast-paced work environment
- Must have strong computer proficiency
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
- Bilingual (English/Spanish)

**Position Type & Schedule**
- Type: Regular Full-time
- Hours: Monday - Friday 8am-5pm ET
- Location: 100% in office: Tampa, FL

**Additional Benefits**:

- Medical, Vision, Dental Health Benefits
- Commuter Benefits
- Health Savings Account
- Dependent Care Savings Account
- Flexible Spending Account
- 401(k) with matching
- PTO
- Sick Pay
- Paid Holidays

**Salary/Wage**:
$20-$24/hr.

**The Company**

Person by person, we believe we can reimagine mental healthcare for everyone, at any point in their lives. We are a human potential brand—obsessively focused on guiding the individual toward comprehensive mental healthcare, and being an ally to everyone no matter where they are. We compete on frictionless urgent access to affordable mental healthcare including depression and anxiety, and well beyond that, too. From acute crisis to long standing challenges, we help people heal by connecting them with care so they can lead more fulfilling lives.

We believe the pursuit of better mental healthcare is never finished, never stops, and is always just beginning.

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work setting:

- In-person
- Office

Application Question(s):

- Are you able to work 8am-5pm in office in Tampa, FL - 100% in person

**Experience**:

- Patient Scheduling: 2 years (preferred)
- Insurance verification: 2 years (preferred)
- working in a medical or clinical setting: 2 years (preferred)

Work Location: In person