Customer Service Representative
2 weeks ago
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you**Compensation**:
$18 - $22 hourly
**Responsibilities**:
- Interact with the sales lead to maintain and improve service and product knowledge
- Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
- Communicate frequent customer suggestions to the team to troubleshoot
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Resolve customer complaints in a friendly and timely manner to ensure high customer satisfaction
- Provide thorough follow-ups to customer interactions, ensuring customer satisfaction
- Keep track of customer accounts and make updates with new account information as necessary
**Qualifications**:
- High school diploma, G.E.D. or equivalent
- Display strong communication skills, active listening skills, and personal skills
- Experience working in a customer-oriented atmosphere
**About Company**
A family company with a single owner that tries to find the best talent, to provide the best service to our community.
It is hard work with great people, But we make a difference in our customers' homes, our communities, and we do it for our loved ones.
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