District Manager

3 weeks ago

Long Beach, United States Ross Stores Full time

**Our values start with our people, join a team that values you**

We are the nation’s largest off-price retailer with over 2,000 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high-quality brands and on-trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.
As part of our team, you will experience:

- ** Success.** Our winning team pursues excellence while learning and evolving
- ** Career growth.** We develop industry leading talent because Ross grows when our people grow
- ** Teamwork.** We work together to solve the hard problems and find the right solution
- ** Our commitment to Diversity, Equity & Inclusion, and our community.** We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, we have 3 buying offices in key markets in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company who is committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

**GENERAL PURPOSE**:
Accountable for all phases of district operations. Manages and controls the operation of an assigned district to ensure consistency with Company standards and expectations. Responsible for conducting Store Visits focused on people, customer service, store contribution, and adherence to shrink reduction initiatives. This includes the administration, tracking and follow-up for all visits. Ensures all Company standards and best practices are executed with excellence in all assigned locations. Leverage all available data to understand, problem solve and proactively support business trends. Provides leadership and guidance to stores in order to ensure that district sales and profit goals are achieved while meeting Customer Service goals. Responsible for recruiting, training and developing store management teams.

**The base salary range for this role is $119,900 - $186,650. The base salary range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.**

**ESSENTIAL FUNCTIONS**:
**Great/Exceptional People**
- Recruit and select highly talented people and build succession plans designed to meet Brand and Company growth goals. Collaborate with peers to develop a company-wide talent pipeline.
- Ensures compliance of Ross HR policies and procedures.
- Handles Employee Relations issues, ensuring partnership with HR and LP organizations.
- Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.

**True Customer Service**
- Serves as a point of contact for Customer Service issues in the district.
- Responds quickly and effectively to all Customer inquiries.
- Ensures that an excellent level of Customer Service is provided in all assigned locations.

**Drive Contribution**
- Responsible for the management of and continuous monitoring of all actual expenditures to be within budget.
- Controls payroll hours to plan, as the primary controllable expense, as well as adjusting to current business trends.
- Ensures a safe, accident-free environment for all Customers and Associates. Maintains compliance to all state, local and federal regulations.

**Reduce Shrink**
- Demonstrates and drives Loss Prevention initiatives and awareness programs.
- Meets Company shrink goals.

**Deliver the Treasure/Dealz**
- Ensures proper merchandising presentation and organization by adhering to the Company's merchandising philosophy and processes.
- Assesses and escalates any inventory level discrepancies.

**COMPETENCIES**:

- Building Effective Teams
- Ensures Accountability & Execution
- Developing Talent
- Manages Conflict
- Collaboration
- Business Acumen
- Leading by Example
- Plans, Aligns & Prioritizes

**QUALIFICATIONS AND SPECIAL SKILLS REQUIRED**:

- Excellent verbal and written communication skills
- Proficiency with Microsoft Office Suite
- Proven ability to adapt quickly to ambiguity and allocate time to execute multiple tasks and changing priorities
- High School Degree or equivalent required, bachelor's degree in related field preferred
- 5 or more years of retail management or operations experience
- Valid Driver's License required
- Travel required

**PHYSICAL REQUIREMENTS/ADA**:
Job requires ability to work in an office environment, primarily on a computer.

Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.

Consistent timeliness and regular atte

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