Program Manager

4 weeks ago

Chicago, United States Heartland Human Care Services Full time

**Title**: Program Manager
** Location**: Rogers Park

**Shift**: On-site 2nd shift; 4:00pm - 12:30am, Days off
- Friday/Saturday

**Summary**:
The Program Manager YRS is based on-site at a residential facility for youth and will provide supervision to staff, direct service to participants, and help to manage and participate in facility and program operations, among other duties. Individual accountabilities and work volume will be established through the development of annual Success Objectives, within the framework outlined below.

**Why Work with Us**:

- Make a Difference: Contributes to the growth, development, and successful transitions of young individuals.
- Leadership Opportunity: Takes on a leadership role, guiding and supervising a dedicated team.
- Professional Growth: Stays current in the field, receives training, and contributes to the development of long-range plans.
- Collaborative Environment: Joins a diverse and supportive work team, fostering collaboration and communication.
- Rewarding Challenges: Tackles meaningful challenges in a 24/7, 365-day program, ensuring a positive impact on the community.

**Our Benefits**:

- Medical insurance.
- Dental insurance.
- Vision insurance.
- 401(k) match.
- Paid maternity leave.
- Paid paternity leave.
- Commuter benefits.
- Student loan assistance.
- Tuition assistance.
- Disability insurance

**Essential Functions**:
**Duties & Responsibilities**
- Delegates work assignments to program staff in accord with established policies/procedures and oversees the performance and implementation of those assignments. Works alongside staff to complete the same work assignments.
- Develops, implements, and monitors appropriate procedures for effective service delivery and administrative efficiency, and ensures quality in their execution.
- Prepares performance evaluations for assigned staff, with guidance from higher level management staff.
- Participates in interviewing, hiring, discipline, termination, and other relevant employment transactions, with guidance from higher level management staff.
- Ensures the implementation of organization, division and program policies and procedures.
- Remains current in the field of service provided by the program through self-initiated avenues, as approved by a higher level of Management.
- Provides training to assigned staff in appropriate facets of the position and conducts in-service training sessions, as requested.
- Initiates requests for regular supervision and interim evaluation and goal setting.
- Participates in the development of long-range plans, service delivery model and other significant strategies and/or systems.
- Assists in the development of organizational plans/policies related to professional standards.
- Provides periodic evaluative reviews and/or in-house and external staff training to ensure that staff understand and continue to adhere to such standards.

**Supervisory Responsibilities**:

- 8-10 direct reports (Please mention the job titles)

**Education and Experience**:

- Minimum (2) years of college credit required.
- Minimum (2) years of full-time experience working with youth in residential setting required.
- Minimum (2) years of supervisory experience required.
- Bachelor’s degree is strongly preferred.
- Bilingual strongly preferred.
- Program Manager YRS must be 25 years of age or older

**Certifications/Licenses**:

- N/A

**Knowledge/Skills/Abilities (K/S/A)**:

- Ability to speak and fluency in a second language including but not limited to the following multi-language abilities:

- Ability to read and interpret documents such operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Access to regular, dependable, and timely transportation
- Ability and comfortability working with people of varying socioeconomic backgrounds.
- Excellent communication skills. Strong networker, convener, relationship builder and communicator with experience collaborating with diverse work teams and stakeholders.
- Demonstrated ability to handle confidential and sensitive information possessing skills to handle situations in a professional and diplomatic manner.
- A high degree of collaboration and emotional intelligence, self-motivation, and analytical ability.
- Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange; Windows operating systems; and other software routinely used by Heartland Human Care Services.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to work independently and remain self-motivated with mínimal direct supervision.
- Strategic thought partnership and consultancy skills.

**Work Arrangement**:
This role is not eligible

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