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Program Manager
4 months ago
- Lead Operations team and position it for success by anticipating and delivering on our client’s needs.
- Manage resources from cross-functional operations and oversee project budgets to deliver the required amount of energy savings for our clients.
- Oversee day-to-day operational program management to ensure client deliverables are met.
- Manage organizational growth and risk through the adoption of thorough, efficient operational procedures including status reporting, staff meetings, operations reviews and dashboards and key performance indicators (i.e., KPIs) Effectively communicate with internal departments,
- including, but not limited to, Marketing, Finance, Data, and Talent Management, to ensure projects are appropriately funded, resourced, and targeted to exceed client expectations.
- Manage existing contracts by developing and maintaining project budgets, high-level work plans, and deliverable schedules including work breakdown structures, resource labor budgets, and monthly client reporting.
- Draft scope of work (i.e., SOW) documents for new or expanded business proposals as needed.
- Communicate with clients through timely written project reports and facilitation of project team and client meetings.
- Manage program tasks and work with team members in all our offices to share information and resources and develop project materials and tools.
- Management and oversight of all aspects of efficiency initiatives including milestone delivery and deadlines, budget, and P&L (i.e., profit and loss) financial management, timely task delivery, monthly client reporting, monitoring and summarization of program progress, and internal cross-functional team management.
- Preparation of reports for clients and management regarding project status
- Work in collaboration with client account team to manage the expectations of all stakeholders.
- Perform related work as required.
- Bachelor’s degree and 5 years of experience in project management, customer service logistics, energy efficiency, and/or electric technologies concepts and practices or related field
- Graduate degree in business, environmental policy, energy management is preferred.
- Minimum of 3 years experience effectively leading, motivating, mentoring, and developing teams.
- Minimum of 3 years experience in both client relationship management and team management
- Experience in marketing, financial analysis, strategic account management, business development and/or client relationship management is a plus.
- Strong financial acumen with proven experience managing P&L and/or departmental budgets is required.
- Self-directed with the ability to anticipate challenges within cross-functional, complex structures.
- Ability to work in a collaborative, matrixed work environment.
- A “refuse-to-lose” attitude and passion for achieving business excellence with sense of urgency.
- Effective verbal, written and listening communication skills, including excellent presentation and public speaking abilities.
- Ability to empower teams to greater success, with excellent hands-on mentoring and collaboration.
- Experience developing, implementing, and analyzing processes.
- Strong organizational skills and attention to detail
- Proven problem-solving skills.
- Experience and judgment to plan and accomplish goals.
- Proven ability to challenge traditional approaches with a focus on creativity and innovation.
- Ability to analyze, interpret and synthesize data and information along with strong computer skills in Microsoft Office, especially Excel.
- Familiarity with utility conservation programs is a plus.
- Performing duties and attending events during the evening and on the weekend occurs rarely but may be required.
- Travel is expected 10-15 percent of the time.
- Ability to pass a background check and drug test.