Restaurant Supervisor

1 week ago

Chicago, United States Margaritaville - IMCMV Holdings, INC Full time

Margaritaville and Landshark is a warm and inviting place where people from all walks of life come together to create paradise. We offer an exciting employment experience where creating and delivering fun and escapism for our guests is the goal we seek to exceed everyday.
We are one of the top employers due to our competitive wages, benefits packages, and the opportunity to advance your career and be part of the team. 90% of our team members say "I Love My Job" and 92% say they are proud to work for Margaritaville and Landshark.
If you're energetic, professional, and passionate about hospitality, we'd love to hear from you.
**Rate of Pay: $19.00**
**JOB OVERVIEW**: Responsible for maintaining a high degree of guest and staff member satisfaction while assisting with day-to-day operation of venue by performing the following duties:
:

- Ensures the highest quality product reaches our guest and meets specifications.
- Conducts daily shift meetings.
- Assists in training new staff members within their department.
- Assists management with motivating, developing, coaching and counseling staff members to ensure the proper level of service is being provided to guests.
- Visits all tables during every guest’s meal to ensure guest satisfaction and consistent customer service.
- Notifies management of low inventory and recommends new inventory.
- Assists with labor controls and assigning duties to Staff Members.
- Responsible for reporting any Staff Member issues to management.
- Responsible for comping and/or discounting guest checks when applicable.
- Ensures a high standard of service efficiency, sanitation and training.
- Assists management with opening and closing responsibilities and assigning duties to Staff Members, and including overseeing dining room set up and conducting a walk-through of venue.
- Ensures that all productivity and quality standards are maintained.
- Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
- Performs other duties and tasks as assigned or determined by management and moves with a sense of urgency.
- Adheres to responsible alcohol service established by company policy.
- Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
- During state or national emergency situations, managers are responsible for the continued operations of the venue. The venue must remain open in less otherwise instructed by Home Office Management or the local authorities.
- Occasionally assist Servers delivering and/or carrying (with or without trays) food and beverage (with or without alcohol) items, for own and others’ tables, with a sense of urgency; knows all table numbers and floor plans.
- Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
- Adheres to all company policies and procedures as established in the Staff Member Handbook.

**SKILLS/EXPERIENCE**:

- One to two years restaurant in a high volume Food and Beverage environment.
- Supervisory or management experience preferred.
- Excellent written and verbal communication skills.
- Ability to interact professionally with other departments and outside contacts.
- Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with mínimal supervision.
- Good judgment and decision making abilities.
- Basic computer skills, Word, Excel, and Outlook preferred.

**Job Types**: Full-time, Part-time

Pay: $20.00 - $24.00 per hour

Restaurant type:

- Casual dining restaurant

Weekly day range:

- Weekends as needed

Ability to Relocate:

- Chicago, IL 60611: Relocate before starting work (required)

Work Location: In person

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