Automotive Service Advisor

2 weeks ago

Silver Spring, United States Koons of Silver Spring Ford Lincoln and Mazda Full time

Koons Ford Lincoln of Silver Spring believes our success and continued growth is attributed to our employees. Family-owned and operated for over 50 years, we have continued to grow while holding true to our values of professionalism, honesty, and integrity.

SUMMARY

To ensure optimum customer service, we’re hiring a _**Service**_ _**Advisor **_to work one-on-one with our clients. Your job will be to advise customers on the available parts and service options when their vehicles need repairs. We’re counting on you to utilize your extensive product knowledge and to serve all of our customers with a friendly smile and honest guidance. We provide an excellent working environment, temperature-controlled shop and flexible schedules. Come be part of a team determined to be the best in MD.

WHAT WE OFFER:

- Industry leading benefits
- Health/wellness programs
- 401K
- Paid time off
- Company outings
- Annual off-site holiday parties
- Community involvement opportunities
- Employee lunches

RESPONSIBILITIES:

- Greet customers promptly
- Collecting and documenting vehicle symptoms based on customer testimony.
- Inspect vehicle with customer during check-in to document any additional concerns or damage to vehicle.
- Translating customers' repair concerns into standard repair terminology.
- Thoroughly walking customer through all repairs and work completed and answering all customer questions.
- Determine and recommend needed maintenance based on age, mileage and history of vehicle.
- Prepare a complete and accurate estimate of cost for labor and parts and explaining all costs associated with repairs.
- Establish follow up time and the ability to handle customer complaints or concerns.
- Monitor the progress of each vehicle throughout the day, and updating customers frequently.
- Verify that the final invoice reconciles with the work performed on the repair order.
- Explain all completed work and charges to customers before their departures.

**REQUIREMENTS**:

- Proven record of achieving _**exceptional**_ Customer Satisfaction.
- Maintains calm and patient demeanor with frustrated or confused customers.
- Past experience as a dealership service advisor preferred.
- Demonstrate detailed knowledge of the automotive industry.
- Exceptional communication and organizational skills.
- Excellent follow-up & follow-through skills.
- Demonstrate strong leadership and organizational skills.
- Exhibit positive energy and an above average passion for success.
- A desire for a long term career with a growing organization.
- Personal and professional integrity.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay: $60,000.00 - $120,000.00 per year

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Vision insurance

Day range:

- Monday to Friday
- Rotating weekends
- Weekends as needed

Shift:

- 10 hour shift
- No nights
- Rotating shift

License/Certification:

- Driver's License (required)

Work Location: In person

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