Reentry Employment Counselor

2 weeks ago

Phoenix, United States State of Arizona Full time

DEPARTMENT OF ECONOMIC SECURITY
- Your Partner For A Stronger Arizona. _
- DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona._
- DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life._

**REENTRY EMPLOYMENT COUNSELOR**

Job Location:
Division of Employment and Rehabilitation Services (DERS)
Workforce Solutions Administration (WSA)
801 South 16th Street, Phoenix, Arizona 85034

Posting Details:
**Salary**: $22.2112/ hourly ($46,199.29 annually)

Grade: 18

Closing Date: Open until sufficient resumes are received

Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To

The Department of Economic Security, Division of Employment and Rehabilitation Services (DERS) strengthens Arizona communities by bridging and minimizing gaps to employment and independence.

DES is seeking an experienced and highly motivated individual to join our team as a Reentry Employment Counselor with the Workforce Solutions Administration (WSA). This position is responsible for providing a wide range of employment related services to engage, advise, prepare, and match job seekers with Arizona businesses and enable job seekers to: get a job, maintain or strengthen current employment, or build a sustainable career. Services are provided through 1:1 or group interactions and will include client facing, virtual/digital or telephonic means. Services provided will be for reentry program and will focus on incarcerated and formerly incarcerated populations. This position will be required to utilize a business methodology that drives continuous improvement.

Must be willing and able to work in correctional facilities, parole/probation offices, community agencies, residential centers; and work outside of traditional 8-5 work hours.

Job Duties:
Essential Duties and Responsibilities include but are not limited to:

- Assess skills, abilities, work history, employment barriers and career interests, retention follow up; develop employment plans; determine eligibility for services; provide information on Labor Market, In-Demand industries, and occupations; and identify and coordinate with formal and informal resources to remove barriers, develop skills, and achieve certifications.
- Use databases to register & refer job seekers; complete and maintain accurate records and reports for performance and reporting requirements in accordance with quality and quantity standards mandated by various laws, rules and federal regulations.
- Provide customer service, program information to job seekers, colleagues, and the business community; maintain positive working relationships with local partners, community organizations and other agency personnel; and resolution of customer issues and complaints. Travel to locations within assigned area is required.
- Attend required training and meetings.

Knowledge, Skills & Abilities (KSAs):

- Knowledge of Labor Market Information and In-demand Industries and Occupations.
- Knowledge of interviewing techniques, assessment tools and strategies and transferable skills.
- Knowledge of social, cultural, and economic conditions that impact the populations and area(s) served.
- Skill in customer service, teamwork, collaboration, and interpersonal communication, including de-escalation and conflict resolution.
- Skill in written and verbal communication, including public speaking, presentation, and interviewing.
- Skill in adapting to changing circumstances, staff and client’s needs, and work with interruptions.
- Proficiency Microsoft Office, Google, data base systems, and computers, and technology-based platforms that interface directly with applicants and job seekers such as Google Meets, Zoom, and other video conferencing technologies to interview participants, elicit information, assess skills, knowledge, ability, work history and interest while maintaining client confidentiality.
- Ability to strictly adhere to Correctional department policies and procedures.
- Ability to plan and organize work in accordance with Division priorities and time management methodology.
- Ability to work in a correctional facility and react quickly in emergency situations.
- Ability to remain professional, calm, and adapt communication style with diverse customer needs or customers that are frustrated.

Selective Preference(s):

- High school diploma or equivalent.
- Two (2) years of experience in public contact or customer service work experience, employment counseling or recruitment.
- Experience in a correctional facility.

Pre-Employment Requirements:

- Must complete all corrections designated training within one (1

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