Visitor Services Associate
4 weeks ago
The Visitor Services Associate plays a crucial role in providing exceptional customer service and ensuring a positive experience for visitors at the Bruce. This frontline position involves greeting and assisting visitors, processing admissions, and promoting museum memberships.
**Responsibilities**:
- Welcome visitors to the museum with a friendly and courteous demeanor, providing information about exhibitions, programs, and amenities.
- Process ticket sales, memberships, and other transactions accurately and efficiently using the museum’s ticketing system.
- Assist visitors with special needs, including accessibility accommodations, stroller and coat check services, and other requests.
- Work closely with other visitor services staff, security, and facilities to maintain a clean, safe, and comfortable environment for visitors.
- Monitor visitor flow and ensure adherence to museum policies and procedures, including crowd control and safety protocols.
- Collaborate with museum staff and volunteers to enhance the visitor experience and address any issues or concerns that may arise.
- Stay informed about current exhibitions, programs, and events to effectively promote museum offerings and encourage visitor engagement.
- Attend staff meetings and training sessions as required.
- Perform other related duties and projects as assigned.
Qualifications:
- Education: high school diploma or equivalent required.
- Previous customer service experience in a museum or at a cultural institution is a plus.
- Experience with point-of-sale systems and/or database-driven software, such as Altru, is preferred.
- Excellent communication and interpersonal skills, with the ability to interact effectively with diverse audiences.
Work Environment and Physical Requirements:
- The Associate will primarily work in indoor settings within the museum’s public areas, including the admissions desk and the education desk.
- Ability to remain in a stationary position for extended periods of time.
- Ability to traverse through various areas of the museum.
- Ability to operate standard office equipment, including computers and keyboards, for extended periods of time.
- Reasonable accommodations may be made to enable qualified employee to perform essential job functions.
- The work environment may involve exposure to moderate noise levels, varying temperatures, and occasional crowds and large groups of visitors.
**Job Type**: Part-time
Pay: $16.00 per year
Schedule:
- Evenings as needed
- Monday to Friday
- Weekends as needed
Work Location: In person
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