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Visitor Services Associate

3 months ago

Greenwich, Connecticut, United States Bruce Museum Full time

The Visitor Services Associate plays a crucial role in providing exceptional customer service and ensuring a positive experience for visitors at the Bruce.

This frontline position involves greeting and assisting visitors, processing admissions, and promoting museum memberships.

Responsibilities:

  • Welcome visitors to the museum with a friendly and courteous demeanor, providing information about exhibitions, programs, and amenities.
  • Process ticket sales, memberships, and other transactions accurately and efficiently using the museum's ticketing system.
  • Assist visitors with special needs, including accessibility accommodations, stroller and coat check services, and other requests.
  • Work closely with other visitor services staff, security, and facilities to maintain a clean, safe, and comfortable environment for visitors.
  • Monitor visitor flow and ensure adherence to museum policies and procedures, including crowd control and safety protocols.
  • Collaborate with museum staff and volunteers to enhance the visitor experience and address any issues or concerns that may arise.
  • Stay informed about current exhibitions, programs, and events to effectively promote museum offerings and encourage visitor engagement.
  • Attend staff meetings and training sessions as required.
  • Perform other related duties and projects as assigned.

Qualifications:

  • Education: high school diploma or equivalent required.
  • Previous customer service experience in a museum or at a cultural institution is a plus.
  • Experience with pointofsale systems and/or databasedriven software, such as Altru, is preferred.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with diverse audiences.

Work Environment and Physical Requirements:

  • The Associate will primarily work in indoor settings within the museum's public areas, including the admissions desk and the education desk.
  • Ability to remain in a stationary position for extended periods of time.
  • Ability to traverse through various areas of the museum.
  • Ability to operate standard office equipment, including computers and keyboards, for extended periods of time.
  • Reasonable accommodations may be made to enable qualified employee to perform essential job functions.
  • The work environment may involve exposure to moderate noise levels, varying temperatures, and occasional crowds and large groups of visitors.

Job Type:
Part-time

Pay:
$16.00 per year

Schedule:

  • Evenings as needed
  • Monday to Friday
  • Weekends as needed

Work Location:
In person