Assistant Clinic Manager

2 weeks ago

South Windsor, United States Massage Envy Full time

Overview:
**Where Better Careers Begin**
Massage Envy located at Evergreen Walk in South Windsor, Connecticut is adding a new role to best support it's team of massage therapists, estheticians and administrative staff. The Asistant Clinic Manager as an exempt position will report to the Clinic's General Manager and is responsible for overseeing the skin and body care service departments. The role will be tasked with developing a team of leads who will coach and mentor service providers to increase therapeutic outcomes, client satisfaction scores and business results. The Assistant Clinic Manager will ensure all employees consistently abide by Massage Envy's strict Standards of Practice and code of conduct, addressing and rewarding staff behavior.

**Are you a natural leader who loves to inspire others to succeed?** At the Massage Envy South Windsor franchise, we support you to be your best while you inspire a team of caring professionals to deliver an excellent experience that will help others feel their best.

**Perks & Pay**:

- Competitive base pay of $55,000 - $70,000 annual compensation package including annual salary, commissions, bonuses, benefits and other incentives.
- Employer-paid Telehealth and Minimum Essential Coverage (MEC) medical plans
- ** Employer sponsored healthcare** including medical, dental and vision plans
- Matching** 401(k) retirement saving plan**:

- Paid time off PTO
- Paid Sick time off
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work/life balance
- In-depth product and service** training**:

- A free massage, skincare or stretch service each month
- up to 40% off all products
- An experienced licensed service provider who has led/mentored other therapists.
- Has a passion for training and developing others.
- Have human resources, psychology, management and/or sales experience.
- Are natural leaders who can build relationships while motivating, coaching and supporting a team while maintaining the highest level of professionalism.
- Can have tough conversations in a professional and constructive manner
- Can create a strong workplace culture where all employees feel valued and recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission

**Day-to-Day**:

- Handle staffing needs: schedule changes and requests, review appointment book for schedule adjustments needed.
- Inspect service providers in action with clients to identify best practices to celebrate and any approaches that need coaching.
- Direct and manage all operational aspects of the therapy areas, assigning daily goals out to the team to drive service enhancements and appointment rebooking.
- Be available to be management coverage for the clinic in the absence of other leaders.
- Other duties include managing deposits, overseeing inventory, ensuring compliance with all policies, etc.
- Strive for continuous growth by setting goals, prioritizing work and analyzing business performance
- Effectively resolve customer challenges while maintaining a safe and therapeutic environment
- Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly
- Develop positive relationships and build confidence with employees, members, and guests

**Culture & Support**:

- Award programs (like Manager and Therapist of the Year)
- Leadership Training and Development that is invested in YOUR success
- A caring community that strives to celebrate individuality and share knowledge

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.
- ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location._

**Salary**: TBD

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