Application Support Analyst
4 weeks ago
**POSITION PURPOSE**:
**ESSENTIAL FUNCTIONS**:
- Delivers key support/help desk support to CIM corporate employees, CIM employees in the field and 3rd party users primarily for Yardi Voyager & Yardi integration systems (Elevate, Marketplace & Kube) as well as Certify, Docusign, Salesforce and Tenrox related issues.
- Performs user administration duties: including new user set up, user account maintenance, security role and permissions, password reset, etc.
- When appropriate, escalates issues and coordinates with the vendor Help Desk to resolve them.
- Monitors integrations between systems and follows up on related errors and issues, following them through to resolution.
- Assists in data maintenance and data cleanup projects.
- Coordinates with Onboarding Team to create user-friendly training materials for various systems and CIM processes.
- Additional tasks or duties, as assigned.
**TECHNICAL SKILL REQUIREMENTS**:
- A strong knowledge of IT related tasks and processes.
- Knowledge of Yardi, Certify, Docusign, Salesforce or Tenrox strongly preferred.
- Experience with Yardi Voyager 7s & it’s Elevate integration products a plus.
- Strong investigation and diagnostic skills.
- A strong background in service awareness, with IT Infrastructure Library (ITIL) certification a plus.
- Ability to write basic SQL database queries and a basic understanding of SQL concepts is a plus.
- Ability to correlate the use of business objectives and procedures to streamline system setup.
- A good understanding of general accounting principles as they relate to accounting systems.
- Experience working in software support and system administration.
- Experience in creating system documentation strongly preferred.
- Experience in writing training manuals a plus.
- Experience or competency in Property Management Accounting and with Accounting based AP/AR concepts.
- Highly effective written and verbal communication skills are required.
- Proficiency with MS Office, or related office productivity suite is required.
**COMMUNICATION SKILL REQUIREMENTS**:
- Ability to read, analyze and interpret complex agreements.
- Ability to communicate effectively, both in writing and verbally.
- Ability to read and comprehend simple instructions, short correspondence and memos.
- Ability to write simple correspondence and/or reports
- Ability to effectively present information to customers, clients and other employees of the organization.
- Ability to develop and deliver training materials in a clear and concise fashion for a broad audience
**MATHEMATICAL SKILL REQUIREMENTS**:
- Ability to add, subtract, multiply and divide.
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
**REASONING SKILL REQUIREMENTS**:
- Highly analytical and detail oriented.
- Deadline-driven, with demonstrated ability to manage multiple tasks.
- Ability to work independently and to proactively evaluate and address work opportunities within the area of responsibility.
- Ability to solve practical problems.
**PERFORMANCE METRICS**:
- Accuracy in work product.
- Timeliness in completion of work product. Feedback from clients, peers, customers and other key contacts on effectiveness of the incumbent.
**EDUCATION/EXPERIENCE REQUIREMENTS: (including certification, licenses, etc.)**:
- A minimum of 1 year of experience as a business analyst, or a minimum of 1 year in an equivalent role. (required)
- A minimum of 1 year of software implementation and project management. (preferred)
**What CIM offers**
CIM offers an enriched benefits program as well as a wide range of resources for eligible employees to thrive both inside and outside of work. Some of our benefits include:
Medical, dental, and vision
Company-subsidized Health Savings Account
Company paid life & disability
Pre-tax savings accounts
401(k) match
Competitive vacation policy
Additional voluntary benefits
Paid time off for community service
Paid Parental Leave: Up to 12 weeks
Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required. The role is considered non-exempt so will be eligible for overtime pay in accordance with federal and state law. At CIM, this role has the potential to receive a discretionary bonus in addition to base salary. The anticipated base pay range for the position in Los Angeles is $31.30 - $40.90 per hour.
**How We Feel About Diversity and Inclusion**
CIM Group is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a se
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