Computer Desktop Helpdesk Technician
2 weeks ago
**Job Descriptions & Duties**:
- **Helpdesk Support - Location: 300 E 175th Street, Bronx N.Y. 10461**_
1. Obtain IP address of device
3. Walk user through checking physical connectivity
4. Determine extent of issue, ie. One user or multiple users. what exactly is being affected
5. Troubleshoot printer issues
6. Identify and organize tickets according to priority and escalate tickets to engineers and technicians when necessary
7. Strong customer service orientation and patience
- **Desktop Support - Locations varies as per new deployment within NYC**_
1. Imaging workstations
3. Desktop troubleshooting & repair (organization accounts in NYC)
4. Strong customer service orientation and patience
5. Able to communicate technical and user-friendly language
Pay: $52,000.00 - $54,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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