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Catastrophe Field Large Loss Adjuster
4 months ago
The world isn’t standing still, and neither is Allstate. We’re moving quickly, looking across our businesses and brands and taking bold steps to better serve customers’ evolving needs. That’s why now is an exciting time to join our team. You’ll have opportunities to take risks, challenge the status quo and shape the future for the greater good.
You’ll do all this in an environment of excellence and the highest ethical standards - a place where values such as integrity, inclusive diversity and accountability are paramount. We empower every employee to lead, drive change and give back where they work and live. Our people are our greatest strength, and we work as one team in service of our customers and communities.
Everything we do at Allstate is driven by a shared purpose: to protect people from life’s uncertainties so they can realize their hopes and dreams. For more than 89 years we’ve thrived by staying a step ahead of whatever’s coming next - to give customers peace of mind no matter what changes they face. We acted with conviction to advocate for seat belts, air bags and graduated driving laws. We help give survivors of domestic violence a voice through financial empowerment. We’ve been an industry leader in pricing sophistication, telematics, digital photo claims and, more recently, device and identity protection.
**We are the Good Hands. We don’t follow the trends. We set them.**
**Allstate Benefits**:
Being a part of Allstate means you receive a benefits package from Day 1 of employment. This includes time off, healthcare, retirement, and more. That is why as an Allstater, you’ll enjoy a Total Rewards package that includes:
- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role
**A day in the life of a Complex Field Catastrophe Property Adjuster**:
- Spend your day handling claims traveling to loss sites that have been damaged by fire, water, weather or other unexpected events as well as virtually from home
- Conduct a detailed inspection of the property and write an estimate to capture the extent of the damages
- Settle large homeowner claims involving complex structure losses as a result of, for example, fire, water, theft, etc.
- When you are not in the field, use advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting
- Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and the policy
- Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner
- Negotiate claim settlements with customers in accordance with business unit standard methodologies
- Use data and analytics to tell a story and influence decision making
- Flexibility to work in a variety of environments - independently, within a team, face-to-face, and virtually
- In our virtual environment, adjusters are required to engage and participate on camera during online meetings and training
- Researches and responds to complex customer communications, concerns, conflicts or issues
- Documents a claim file with notes, evaluations and decisions making process
- Investigates, reviews, determines and verifies complex coverage/policy information
- Handles complex contents inventories, complex pricing analysis, and mitigation bills, and prepares claims reports
- Handles and occasionally negotiates complex claims that included Public Adjuster involvement
- May serve as a committee team lead for medium-sized projects or as a committee team member on large projects
- Proficient knowledge of all regional construction types and related repair methodologies
- Assists in reviewing files and making recommendations to refer files to Home Office for escalation
**You'll wear a few hats that will require a level of experience**:
- The Customer Service Expert -you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each Casualty claim. You lead with empathy, always.
- The Investigator - you’ll confidently and independently investigate catastrophe claims by performing detailed reviews of damage and interpreting policies to determine coverage.
- The Negotiator - You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
- The Problem Solver -you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using
