Housekeeping Supervisor

2 weeks ago

Morristown, United States The Madison Hotel - Rod's Steak & Seafood Grille - G.K's Red Dog Tavern Full time

**Job Title**: Housekeeping Supervisor

**Job Overview**: As a Housekeeping Supervisor, your role is pivotal in maintaining the cleanliness, hygiene, and overall upkeep of the restaurant, dining areas, and guest rooms within the hotel. You will lead a team of housekeeping staff assigned to these areas, focusing on room inspections and restaurant cleanliness while also assisting with scheduling for optimal efficiency.

**Key Responsibilities**:

- **Guest Room Inspections**:

- Conduct thorough inspections of guest rooms to ensure they meet or exceed established cleanliness and maintenance standards.
- Coordinate with the housekeeping team to address any deficiencies promptly, ensuring guest satisfaction.
- **Restaurant Area Management**:

- Oversee and maintain the cleanliness and hygiene of the restaurant, dining areas, and associated facilities, ensuring they are consistently inviting and compliant with health and safety regulations.
- **Scheduling Assistance**:

- Collaborate in creating and managing work schedules for housekeeping staff in the restaurant and guest room areas.
- Ensure appropriate staffing levels are maintained to meet operational needs during peak restaurant hours and for guest room turnovers.
- **Supervision**:

- Lead and manage a team of housekeeping staff specifically assigned to the restaurant, dining areas, and guest rooms.
- Assign daily tasks and schedules, emphasizing efficient coverage during restaurant hours and guest room turnovers.
- Monitor and assess staff performance, offering guidance, coaching, and support as needed.
- **Inventory Management**:

- Oversee and manage inventory of cleaning supplies and equipment for both guest rooms and the restaurant area.
- Ensure cleaning equipment is well-maintained and coordinate repairs or replacements as required.
- **Training and Development**:

- Train new housekeeping staff in the restaurant and guest room areas on cleaning procedures, hygiene standards, and customer service etiquette.
- Provide continuous training and support to enhance staff performance and efficiency.
- **Guest Satisfaction**:

- Address guest concerns or complaints related to cleanliness or service promptly and professionally.
- Collaborate with restaurant management and front desk staff to meet guest needs, ensuring a pleasant dining and lodging experience.
- **Budget Management**:

- Assist in managing the housekeeping budget for both restaurant and guest room areas, controlling labor costs, and monitoring expenses related to cleaning supplies and equipment.
- **Health and Safety**:

- Ensure all cleaning procedures in the restaurant, dining areas, and guest rooms comply with health and safety regulations.
- Implement and enforce safety protocols and procedures to prevent accidents and maintain a secure environment for guests and staff.
- **Reporting**:

- Prepare regular reports detailing housekeeping activities within the restaurant and guest room areas, including cleanliness ratings, staff performance, scheduling efficiency, and guest feedback.
- Communicate significant issues or concerns to upper management and collaborate on solutions.

**Qualifications**:

- High school diploma or equivalent; relevant college or vocational training is advantageous.
- Previous experience in housekeeping or a related field, with at least 2-3 years in a supervisory or managerial capacity.
- Strong knowledge of restaurant and guest room cleaning techniques, equipment, and chemical handling.
- Exceptional organizational and leadership skills, with a focus on scheduling optimization and guest satisfaction.
- Effective communication and interpersonal abilities.
- Attention to detail and a strong commitment to maintaining impeccable cleanliness and hygiene standards.
- Knowledge of health and safety regulations specific to the hospitality industry, including food service and guest room areas.
- Bilingual English and Spanish required

This Hotel Restaurant Housekeeping Supervisor role now encompasses both guest room inspections and restaurant area management to ensure a consistent and exceptional guest experience throughout the hotel. Leadership, meticulous attention to detail, and a dedication to maintaining high standards are essential qualities for success in this role.

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