Auditor

4 weeks ago

Houston, United States Champions Club Texas Full time

As a major player in the gaming and hospitality industries across California, Florida, and now Texas, we're expanding our reach in the Texas market with a mission to redefine the entertainment landscape. Driven by innovation and corporate excellence, our team thrives on curiosity, strategic vision, and a commitment to integrity, quality, and good judgment. Company culture at Champions is of the utmost importance to us. We seek individuals who view the world through a lens of unlimited possibilities, and who value people above everything else.

The Auditor is responsible for overseeing front desk duties at a hotel or another hospitality establishment during the night shift. Their duties include helping guests check-in or check out, reviewing guest payments and other details from the day shift to ensure guests provided payment for their stay or any additional requests and acting as a point of communication for customer needs.

**Responsibilities**:

- Greet and register guests while providing outstanding guest service during their stay and settling the guest's account upon completion of their stay
- Act as the sole guest service representative and manager on duty during night time hours
- Perform the night audit operations to ensure the maintenance of financial controls, and compliance with hotel standards
- Coordinate with other departments to ensure quality service is provided to all guests
- Make corrections and adjustments and handle all computer problems that might occur throughout the shift
- Perform bookkeeping activities, such as balancing accounts, conducting nightly audits reports and journals
- Record guest comments or complaints, referring customers to managers as necessary
- Assist security in emergency situations
- Maintain confidentiality of proprietary information and protect company assets
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
- Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
- Monitor and maintain cleanliness of front desk and lobby areas
- Other duties as required by management

**Skills & Abilities**:

- High school diploma or equivalent
- Must be 18 years or older
- One year of experience in a hotel as front desk representative
- Ability to comprehend and operate all relevant aspects of the front desk computer system accurately input information into computer system
- Answer and route phone calls and take guest messages with accuracy
- Guest service oriented, ability to multitask, detail oriented, and excellent organizational skills is required
- Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key
- Effective verbal and written communication skills
- Work varied shifts, to include weekends and holiday
- Ability to adhere to all company policies and the code of conduct
- Exemplary time and resource management including good attendance

Champions Club provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Champions Club complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Champions Club expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Champions Club’s employees to perform their job duties may result in discipline up to and including discharge.

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