Tech Support Specialist L

2 weeks ago


Chandler, United States Bashas' Supermarkets Full time

**POSITION PURPOSE **The Technical Support Specialist I role is responsible for coordinating, diagnosing and troubleshooting incoming employee calls. This role provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services connection, either locally or remotely. This job classification requires a basic knowledge of PC hardware and software and the customer service approach in order to communicate effectively to understand the problem and explain its solution.

**ESSENTIAL JOB FUNCTIONS AND BASIC DUTIES**
- *Provides case status updates to management and end-users. Informs management of reoccurring problems.
- *Supports and maintains effective relationships with users.
- *Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. a. Monitors and responds to system operating errors to ensure accuracy of processing and recording. b. Administers help desk software. c. Maintains records of processing problems and actions taken to correct problems. d. Logs events of shift, including system malfunctions and disruptions, into turnover log and creates shift report for supervisor.
- *Stays current with system information, changes and updates. Date: October 21, 2019 Technical Support Specialist I Page 2

MINIMUM QUALIFICATIONS EDUCATION AND EXPERIENCE:

- BA/BS in Computer Science or related discipline preferred or the equivalent combination of education and experience related to analytical and/or system support. REQUIRED KNOWLEDGE:

- Computer literacy in helpdesk tools, spreadsheet, database, presentation, and work processing software. - Basic understanding of networking concepts. SKILLS and ABILITIES:

- Ability to organize, prioritize and manage multiple assignments, and meet tight deadlines.
- Demonstrated ability in customer service, accuracy of work and attention to detail.
- Ability to follow verbal and written instructions.
- Ability to work independently and in a group environment, and develop and maintain effective communication and working relationships with all customers.

**CERTIFICATIONS REQUIRED None PHYSICAL DEMANDS -**

Employees may occasionally experience the following physical demands for extended periods of time:

- Sitting
- Keyboarding
- Viewing computer monitor
- Bending or lifting boxes of equipment

**WORK ENVIRONMENT **Work is performed in a business office environment. Occasional travel to outside locations or meetings may be required. Ability to work extended hours and rotating shifts to cover a 24x7 workweek schedule, as required, in support of the company’s business need.



  • Chandler, United States Heraeus Full time

    IT Support Specialist Location Chandler - Arizona Permanent Full Time Imagine a job where you will have the opportunity to do exciting and challenging work while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development, and support you need to be successful now and in the...


  • Chandler, United States Collabera Full time

    Description Home Search Jobs Job Description Production Support Specialist Contract: Chandler, Arizona, US Salary: $45.00 Per Hour Job Code: 349543 End Date: 2024-06-19 Days Left: 29 days, 3 hours left Apply Position Details- Title : Application Production Support Specialist Location: Charlotte or Chandler - Hybrid Duration: 12 months Contract to Hire...


  • Chandler, United States Vensure Employer Services Full time

    **About Us** **Position Summary** Your primary responsibility is to assist our clients and other departments with questions, requests and issues pertaining to the G/L services. You must be able to work as a team, under pressure and in a fastpaced environment, it is required to have good phone etiquette, complete assigned projects in a timely manner, have...


  • Chandler, United States Safe Streets USA LLC Full time

    Job DescriptionJob Description"We exist to enhance the quality of life of people everywhere through protecting what they value most." In staying true to our SAFESTREETS' Mission Statement, we have immediate openings for Sales Support Specialists.The process is simple: We'll provide a robust account pipeline with commission potential.Our Sales Support...


  • Chandler, United States Wireless Guardian, Inc. Full time

    Wireless Guardian is looking to hire a full-time Sales Support Specialists that also has experience working with advertising and marketing departments. The Sales Support Specialist will directly support the Vice President of Sales, Vice President of Channel Sales, and other Wireless Guardian executives. Day-to-day responsibilities include, but not limited...


  • Chandler, United States Army National Guard Full time

    Job Description Communication is the pulse of Army National Guard units, and it’s up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn’t miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-level...


  • Chandler, United States Army National Guard Full time

    Job Description Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-level...


  • Chandler, United States Array Technologies Full time

    Junior Talent Acquisition Specialist Job Summary: Here we believe that bringing in the right talent is essential to maintaining our culture and ensuring high engagement in our people. Were looking for a Talent Acquisition Specialist to fill our candidate pipelines with people who can, not only DO the job well, but will LOVE doing it with us. In this critical...


  • Chandler, United States ASML Holding Full time

    Location Chandler - AZ, US Experience 0-2 years **Introduction** ASML US brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the...


  • Chandler, United States Cumming LLC Full time

    Overview At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 20 rankings in both ENR and Building Design + Construction. With over...

  • Security Specialist

    1 month ago


    Chandler, United States Collabera Full time

    Job DescriptionJob DescriptionNote:The position is Onsite.Position Details:Industry: Financial Services  Job title: Associate Security Response & Emergency Representative (Security Specialist)Job duration: 9+ Months  (possible extension)Pay Range: $21.41/hour (without benefits)Work Location: Chandler, AZ 85286Shift: Monday - Friday (8:00 AM – 5:00 PM...


  • Chandler, United States Boeing Distribution Services Inc. Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Chandler, United States APN Staffing & Employment Solutions Full time

    Job DescriptionJob DescriptionCrisis Support SpecialistChandler, ArizonaProvides crisis intervention expertise and counseling directly to patients during evening and weekend/holiday hours by performing the following duties personally. Responsible for ensuring that all critical tasks are fulfilled on a timely basis.ResponsibilitiesMaintains exclusive focus...

  • Systems Engineer

    1 day ago


    Chandler, United States US Tech Solutions Full time

    PRIMARY FUNCTION: Applies exempt individual contributor knowledge and skill expertise for a focused area of technology to a variety of complex technical support activities within the area of assignment. 2 PRIMARY DUTIES AND RESPONSIBILITIES: May be required to integrate and document first article & prototype orders. Responsible for resolution of all...


  • Chandler, United States Cumming Group Full time

    Overview: At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 20 rankings in both ENR and Building Design + Construction . With over...


  • Chandler, United States Vensure Employer Solutions Full time

    **About Us** **Position Summary** As a **Senior Marketing Specialist - Automation**, you will be responsible for managing the marketing automation platforms at the company and fully leveraging their capabilities. Working closely with internal employees, Division Partners, Business Units and clients, this role will implement all programmatic and operational...

  • Systems Engineer

    15 hours ago


    Chandler, United States US Tech Solutions Full time

    Duration: 6 months contract to hireEmployment Type: W-2PRIMARY FUNCTION:· Applies exempt individual contributor knowledge and skill expertise for a focused area of technology to a variety of complex technical support activities within the area of assignment.2 PRIMARY DUTIES AND RESPONSIBILITIES:· May be required to integrate and document first article &...

  • Systems Engineer

    2 days ago


    Chandler, United States US Tech Solutions Full time

    Duration: 6 months contract to hireEmployment Type: W-2PRIMARY FUNCTION:· Applies exempt individual contributor knowledge and skill expertise for a focused area of technology to a variety of complex technical support activities within the area of assignment.2 PRIMARY DUTIES AND RESPONSIBILITIES:· May be required to integrate and document first article &...


  • Chandler, United States Cumming Group Full time

    Overview: At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 20 rankings in both ENR and Building Design + Construction. With over...


  • Chandler, United States Cumming Full time

    At Cumming Group, you will work on some of the world's most exciting projects in a dynamic environment where your success is measured by the impact you make. We are one of the fastest-growing project and cost management consultancies in the United States, as reflected in our top 20 rankings in both ENR and Building Design + Construction. With over 50 offices...