Business Systems Analyst

3 weeks ago

Washington, United States National Council for Mental Wellbeing Full time

**About Us**

The vision of the National Council for Mental Wellbeing is to make mental wellbeing, including recovery from substance use challenges, a reality for everyone. Despite overwhelming need, nearly 30 million people across the U.S. do not have access to comprehensive, high-quality, affordable mental health and substance use care when they need it.

Founded in 1969, the National Council is a membership organization that drives policy and social change on behalf of nearly 3,300 mental health and substance use prevention, treatment and recovery organizations and the more than 10 million children, adults and families they serve. We advocate for policies to ensure equitable access to high-quality services and support. We build the capacity of mental health and substance use treatment organizations. And we promote greater understanding of mental wellbeing as a core component of comprehensive health and health care. Through our Mental Health First Aid (MHFA) program, we have trained more than 3 million people in the U.S. to identify, understand and respond to signs and symptoms of mental health and substance use challenges.

The National Council is growing rapidly to meet this moment; both our budget ($77M) and passionate staff (250+) have grown more than 50% since 2020. In addition, while we maintain office space in Washington, DC, we are a remote-first organization, meaning our employees work remotely from their locations across the United States.

We are an equal-opportunity employer. We embrace diversity and commit ourselves to creating an inclusive environment for everyone.

**Position Summary**

The Business Systems Analyst (BSA) is an integral part of delivering system improvements to enable the National Council to achieve its mission. The Business Systems Analyst uses Agile methods with product owners across the organization to transform their ideas into functional requirements to be included in future development sprints. The Business Systems Analyst ensures quality is maintained throughout the process from requirements to Quality Assurance (QA) and implementation.

This is an individual contributor role. While this position can be done remotely from anywhere in the US, you must primarily work US Eastern time business hours of 8:30 AM to 5:00 PM ET.

**Responsibilities**
- Analyze business needs and document requirements, use cases, and implementation needs.
- Develop user acceptance stories, test scripts and coordinate testing.
- Provide training on system functionality and create reporting output.
- Collaborate with product owner and development team to facilitate productive sprints, system evolution and upgrades.
- Align technology initiatives with organizational goals and objectives.
- Manage open issues and system bugs with vendors and stakeholders.

**Required Qualifications**
- Bachelor’s degree or equivalent additional years of experience.
- At least 5-7 years of experience working with IT teams as a BSA or similar.
- Experience working with complex enterprise systems, preferably Dynamics 365 CRM.
- Strong analytical, communication, and project management skills.
- Experience working within Agile environments.
- Demonstrated understanding of the software development life cycle (SDLC) and best practices.
- Strong attention to detail, professionalism, customer service and integrity.
- Strong decision-making, leadership, collaboration, and problem-solving skills.

**Preferred Qualifications**
- Prior experience in the nonprofit sector is preferred.

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