Client Experience Manager, Bloomberg Live

3 weeks ago

New York, United States Bloomberg Full time

Bloomberg Live Experiences deliver compelling, news-making convenings that harness the power of our global, wide-reaching newsroom and enable our premium audiences with the actionable insights and meaningful connections they need to succeed in work and in life.

The Client Experience Manager role is key to supporting clients as Bloomberg Live Experiences continues to expand and grow its commercial portfolio. This individual will co-report directly to the Executive Directors of Client Experience. This individual will be responsible for navigating multiple aspects of sponsorship, from inception to execution, and the position will require initiative, creative problem-solving skills, collaboration, resourcefulness, flexibility, strong attention to detail, and a can-do attitude.

**WE'LL TRUST YOU TO**:

- Manage Bloomberg Live Experiences' global client relationships from post-sale through final event execution. Be the primary point of contact and owner of the management of the client, and the successful implementation of the program.
- Be a quick study on the clients' businesses, objectives, and priorities. Effectively brief all team members and guide the event team daily on both strategic and tactical levels of client programs.
- Build strong relationships with clients, adding value above and beyond the tactical requirements, ensuring a smooth and positive experience for clients working with Bloomberg Live Experiences.
- Organize and contribute client insights and ideas for additional value, upsells, and future event engagements to contribute to commercial goals around retention and growth for client accounts.
- Collaborate across functions and teams within Bloomberg Live Experiences and Bloomberg L.P. to forge strong relationships across functions as a key to delivering the best product for the client and the business.
- Liaise across multiple internal departments and business units including sales, editorial, marketing, production, audience, and finance to ensure contract fulfillment and value for clients.
- Own and maintain contracts and Salesforce upkeep for details and logistics.
- Track inventory, benefits, timelines and other key details for the team around assigned events.
- Develop best-in-class collateral (kick-off materials, year-round presentations, executive briefings, sponsorship recap decks), executive level partner communications and all other materials needed for good client management.
- As needed, during the planning journey, available to conduct client calls outside of standard business hours if the client is based outside of the hired region.

**YOU'LL NEED TO HAVE**:

- 3+ years of experience, preferably in media or events, in account management or client relationship management with a passion for marketing, events and client service.
- Desire to work in a fast-paced and highly collaborative environment, self-starter, proactive, consultative approach with proficiency in strategies and interpersonal skills to build client trust.
- Ability to manage multiple events and multiple clients at once while prioritizing a range of client deliverables at any given time to meet communicated deadlines.
- Detail oriented and organized, with flexibility to navigate the moments where things are fluid and changing or need to be adapted for the team or the client.
- Strong executive presence and problem-solving skills; an eye for detail and analytical skills, including the ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations.
- Exceptional verbal, written and interpersonal communication skills with proficiencies in Microsoft Suite, Google Suite and Slack.

Salary Range: 40 - 45 USD Hourly

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation [Exempt roles only], paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.

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