Case Manager for Individual Shelter

1 month ago

Malden, United States Housing Families Inc Full time

**Role Purpose**:The Case Manager will work directly with individuals experiencing homelessness to provide on-going support and access to community resources.

**Responsibilities**:

- Ensure all individuals are served and treated with dignity and respect.
- Ensure all services are provided in compliance with various funding sources.
- Ensure accurate records are maintained for all clients.
- Develop relationships with individuals who are homeless or recently housed and facing issues such as mental illness, substance abuse, physical disability, history of trauma and/or domestic violence, and poverty.
- Tasks will include meeting regularly with each individual, completing thorough assessments, providing support and referrals as well as ensuring regular contact with other service providers.
- Conduct routine room inspections to ensure the property is being maintained.
- Partake in rotating on-call requirements.
- Complete all necessary paperwork and documentation needed to be in compliance with program requirements and state regulations.
- Manage crises as they arise, and other duties as assigned.
- Participate in All Staff meetings and other identified trainings and meetings.

**QUALIFICATIONS / ELIGIBILITY REQUIREMENTS**:
**Qualifications**:

- Experience working directly with clients in the human services field.
- The ability to hear and incorporate feedback quickly, empathically de-escalate emotional reactions and think critically.
- Strong assessment, problem solving and negotiating skills
- The ability to remain calm and responsive during crisis.
- A positive attitude with the ability to be flexible and adaptable to changes.
- Attention to detail.
- Compelling advocacy skills.
- Ability to work with a diverse team and population.
- Working knowledge of the impact of trauma, homelessness, and Motivational Interviewing.
- Working knowledge of various resources and public benefits
- Fluent in English
- Bilingual Spanish or Haitian Creole a plus.

Eligibility Requirements:

- Ability to be at work on time daily.
- Attendance at meetings, intakes etc, the employee is expected to be on time on all occasions.
- Must be willing to work 40 hours per week, and adapt schedule to meet the needs of families
- Must have unrestricted work authorization to work in the United States
- Must be 18 years or older
- Ability to form strong interpersonal relationships with people from diverse backgrounds (staff, clients, etc.)

**Physical Requirements**:

- Must be able to sit for prolonged periods of time at a desk while working on a computer.

**APPLICATIONS / COMPENSATION**:
This is a full time, non-exempt position with hours Monday-Friday 9am-5pm with some flexibility.
- Starting compensation is $25 /hour.
- Benefits: Eligible for full benefits including Health, Dental, Vision Insurance, 403B Retirement Plan, Paid Time Off, and a Tuition Reimbursement Program.

Pay: $25.00 per hour

Expected hours: 40 per week

**Benefits**:

- 403(b)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Ability to Relocate:

- Malden, MA 02148: Relocate before starting work (required)

Work Location: In person

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