Event Technical Lead, Audio Visual

3 weeks ago

Chicago, United States Encore Global Full time

Position Overview

The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities

Equipment Operation
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
- Troubleshoot technical issues and resolve problems quickly as they arise.
- Complies with all Company security and safety measures.
- Ensures equipment is secure from theft and/or damage when in use.

Customer Service
- Provides excellent service and strive to exceed the expectations and needs of internal and external customers.
- Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel/client relationship.

Technical Ability
- Understands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.
- Anticipates equipment challenges and changes in a timely and professional manner.

Systems Knowledge
- Understands company processes, follows procedures, and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike.
- Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Work with clients to finalize invoices.

Job Qualifications
- High school diploma required, Associate’s degree is preferred.
- 2-3+ years of customer service or hospitality experience is preferred.
- 2-3+ years of audio-visual experience is required.
- Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.
- A valid driver’s license is required for team members in positions that may operate Company vehicles.
- Additional DOT requirement may need to be met if applicable.
- Must be able to lift 50 lbs.

Competencies

Deliver World Class Service
- Hospitality
- Ownership

Do The Right Thing
- Demonstrates Self-Awareness

Drive Results
- Ensures Accountability

See The Big Picture
- Decision Quality
- Manages Complexity

Value People
- Collaborates

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

Physical Requirements

Team members are required to meet the specified physical criteria to effectively execute essential job functions. The frequency options for these requirements are categorized as Continuously, Frequently, Occasionally, and Never.

Occasionally:

- Peripheral Vision
- Carrying 51-100 lbs.
- Pushing/Pulling Over 100 lbs.

Frequently:

- Color Vision
- Depth Perception
- Lifting 16-50 lbs.
- Carrying 16-50 lbs.
- Pushing/Pulling 16-50 lbs. & 51-100 lbs.

Continuously:

- Close Vision
- Distance Vision
- Hearing
- Lifting 0-15 lbs.
- Carrying 0-15 lbs.
- Pushing/Pulling 0-15 lbs.

In terms of time allocation per day:

- 0-1 hours/day: Climbing
- 2-3 hours/day: Sitting, Stooping, Crawling, Kneeling, Bending, Reaching (above your head)
- 4-5 hours/day: Standing, Walking, Grasping

The above information on this description is not necessarily an exhau

  • Event Technical Lead, Audio Visual

    5 days ago

    Chicago, Illinois, United States Encore Full time

    Position Overview The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology. Key Job Responsibilities Equipment...

  • Event Technical Lead, Audio Visual

    3 weeks ago

    Chicago, United States Encore Global Full time

    Position Overview The Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology. Key Job Responsibilities Equipment...

  • Part-time Audio Visual Technichian

    4 weeks ago

    Chicago, United States Inspire Event Technologies LLC Full time

    At **INSPIRE**, we know the value of exceptional people. We pride ourselves on providing our employees with growth and career-oriented succession planning. INSPIRE operates each day in a customer-focused, innovative, and team-based environment. Our people are the primary reason for our success. We provide quality technology, qualified technicians, and a...

  • Event Audio Visual Sales Manager and Engineer

    1 week ago

    Chicago, United States Atomic Hospitality Full time

    Job DescriptionJob DescriptionJob SummaryChicago-based hospitality management company is looking to fill an Audio Visual Sales Manager and Engineer position for two large, multi-purpose venues. Position is responsible for selling A/V production services to corporate and social event clients, increasing department revenue, and contributing to the leadership...

  • Event Audio Visual Sales Manager and Engineer

    2 months ago

    Chicago, United States Atomic Hospitality Full time

    Job DescriptionJob DescriptionJob SummaryChicago-based hospitality management company is looking to fill an Audio Visual Sales Manager and Engineer position for two large, multi-purpose venues. Position is responsible for selling A/V production services to corporate and social event clients, increasing department revenue, and contributing to the leadership...

  • Audio Visual and Technical Support Specialist

    2 weeks ago

    Chicago, United States The University of Chicago Full time

    Department Lab School Technology About the Department At the University of Chicago Laboratory Schools, students in Nursery through Grade 12 experience a world-class educational journey. Founded in 1896 by John Dewey as a place for educators to develop and explore novel approaches to pedagogy and curriculum, Lab continues to provide excitement and...

  • Audio Visual Sales Engineer

    2 months ago

    Chicago, Illinois, United States EOS IT Solutions Full time

    WHO WE ARE:EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along...

  • Audio Visual Technician

    4 weeks ago

    Chicago, United States School of the Art Institute of Chicago, IL Full time

    Special Services Position (Freelance) The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities, centering the vision of artists and makers. We recognize that all art is made in a particular context, demanding continual,...

  • Audio Visual Technician

    3 weeks ago

    Chicago, United States School of the Art Institute of Chicago, IL Full time

    Special Services Position (Freelance) The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities, centering the vision of artists and makers. We recognize that all art is made in a particular context, demanding continual,...

  • Event Technician, Audio Visual

    2 months ago

    Chicago, United States Encore Global Full time

    Position Overview A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation - Ensures a...

  • Trinity Technical Dir Audio/Visual Production

    4 weeks ago

    Chicago, United States Trinity United Church of Christ Full time

    Job DescriptionJob DescriptionManagement/Supervisory Scope: The Technical Director, Video & Audio Production works under the direction of the Director, Multi Media Communication. The Technical Manager is additionally responsible for the direct supervision of the Trinity United Church of Christ Video and Audio team members. Basic Function: The Technical...

  • Trinity Technical Dir Audio/Visual Production

    2 months ago

    Chicago, United States Trinity United Church of Christ Full time

    Job DescriptionJob DescriptionManagement/Supervisory Scope: The Technical Director, Video & Audio Production works under the direction of the Director, Multi Media Communication. The Technical Manager is additionally responsible for the direct supervision of the Trinity United Church of Christ Video and Audio team members. Basic Function: The Technical...

  • Trinity Technical Dir Audio/Visual Production

    3 weeks ago

    Chicago, United States Trinity United Church of Christ Full time

    Job DescriptionJob DescriptionManagement/Supervisory Scope: The Technical Director, Video & Audio Production works under the direction of the Director, Multi Media Communication. The Technical Manager is additionally responsible for the direct supervision of the Trinity United Church of Christ Video and Audio team members. Basic Function: The Technical...

  • Audio Visual Specialist

    3 weeks ago

    Chicago, United States Greenberg Traurig Full time

    Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for an Audio Visual Specialist in the technology department of our Chicago office. We offer competitive compensation and an excellent benefits package. Position Summary: The function of the Audio Visual Support Specialist is to provide setup and operation of small to...

  • Audio Visual Design Consultant

    2 weeks ago

    Chicago, United States Conference Technologies, Inc. Full time

    **Audio Visual Design Consultant: This position is located in **Itasca, IL** CTI has been a leading AV provider for over 30 years. Since we began in 1988, our mission has been simple: to provide a fantastic customer experience. **So, what are we looking for?** We are looking for a Design Consultant whose attitude, skills, and work ethic will embody our...

  • Project Manager

    2 weeks ago

    Chicago, United States Interstate Electronics Company Full time

    Interstate Electronics Company, a leading audio visual / communications systems integrator since 1964, seeks a Project Manager for its Chicago location. Interstate Electronics Company designs, installs and supports a wide range of technology solutions, including: audio/visual systems, professional audio systems, control systems, nurse call systems,...

  • Project Manager

    6 days ago

    Chicago, United States Interstate Electronics Company Full time

    Interstate Electronics Company, a leading audio visual / communications systems integrator since 1964, seeks a Project Manager for its Chicago location. Interstate Electronics Company designs, installs and supports a wide range of technology solutions, including: audio/visual systems, professional audio systems, control systems, nurse call systems,...

  • Events manager

    7 days ago

    Chicago, United States The Art Institute of Chicago Full time

    Full job description MISSION The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities, centering the vision of artists and makers. We recognize that all art is made in a particular context, demanding continual, dynamic...

  • Events Manager, Audiovisual Solutions

    2 weeks ago

    Chicago, United States The Art Institute of Chicago Full time

    **MISSION** The Art Institute of Chicago shares its singular collections with our city and the world. We collect, care for, and interpret works of art across time, cultures, geographies, and identities, centering the vision of artists and makers. We recognize that all art is made in a particular context, demanding continual, dynamic reconsideration in the...

  • Audio-visual Installation Technician

    2 months ago

    Chicago, United States AVI Systems Full time

    At AVI, we live and breathe technology. It’s just part of our DNA. We’re deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education and entertainment and we’re currently seeking an Audio-Visual Installation Technician to join our team. What You...