Bilingual Customer Service Representative

4 weeks ago

Austin, United States TTEC Full time

Bilingual Customer Service Representative - Spanish-English - Contact Center

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service Representative - Spanish-English working onsite in Austin, TX**, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all

This position will require you to work at **2420 Ridgepoint Dr., Austin, TX 78754.**

**What You’ll be Doing**

Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

**During a Typical Day, You’ll**
- Answer incoming communications from customers
- Be the face and smile of the operations
- Conduct research to provide answers for customers to resolve their issues

**What You Bring to the Role**
- 6 months or more of customer services experience
- High school diploma or equivalent
- Great written and verbal communication skills in Spanish-English
- Computer experience

**What You Can Expect**
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- Base wage of up to $17.92 per hour plus performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

**A Bit More About Your Role**

You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

**About TTEC**

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

**Primary Location**: : US-TX-Austin
**Job**: : _Customer Care Representative

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