Collector - Alliance Healthcare Billing - Houston

2 weeks ago

Houston, United States Capitol Imaging Services Full time

**We currently have an opening for Collector
- Full Time - Alliance Healthcare Billing**

We offer competitive salary and benefits including:

- Company provided life insurance, Short-term disability insurance.
- Additional optional employee, dependent and spouse Life and AD & D insurance
- Medical
- Dental
- Vision
- 401 (K) With Company Match
- PTO - paid time off
- Paid holidays

Capitol Imaging Services, LLC.is an EEO Employer W/MNet/Disabled.
- The role of the Collector is to provide account follow-up and resolution of insurance and patient receivables for Imaging Clients. This involves performing collection activities related to follow-up and account resolution and includes communication to insurance carriers and patients while adhering to all client, state, and federal guidelines. The ability to work effectively with all types of people and resolve issues is critical. Patient and client satisfaction is essential.

**Duties (included but not limited to)**:

- Work insurance queues and contact insurance companies to resolve claims that are not paid in a timely manner.
- The daily production quota must be met.
- Review EOB’s, remits, and payer correspondence
- Identify issues for review and response to expedite claim resolution.
- Identify problem accounts and escalate as appropriate.
- Comply with required productivity and QA standards.
- Document the patient account and record actions taken on the account.
- Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims.
- Practice and adhere to the "Code of Conduct" philosophy and "Mission and Value Statement" and all policies and procedures related to the Collections department.
- Uses collection tools effectively to ensure quality recovery services and meet or exceed established goals and work standards.
- Performs research and analysis of account issues and strives to resolve problems timely and accurately.
- Demonstrates effective team relations with other members.
- Promotes positive patient relations by communicating in a manner that demonstrates respect for the patients and/or their families.
- Other duties as assigned.

**Education/Skills**:

- High school diploma with a minimum of five years’ experience performing collection functions, preferably in a healthcare or patient care environment.
- Knowledge and understanding of healthcare collections and reimbursement practices required. Relies on experience and judgment to plan and accomplish goals.

**Experience**:

- Must be able to work in a team environment, prioritize and organize multiple tasks, and meet deadlines.
- Excellent interpersonal skills to effectively interface with internal and external clients and customers at all levels.
- PC skills in a Windows environment are required.
- Must have experience with Availity.
- Experience with Imagine, Nextgen and Medisoft is a plus.
- This is a remote position for the Houston area only.
- 8 Hour Shift Monday thru Friday.
- Medical Collection 5 years (required).
- Bonus Opportunities.

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