Team Lead

2 weeks ago

Chicago, United States Trilogy Behavioral Healthcare Full time

Overview:
The Team Leader manages daily activities of the Drop-In Center including individual and group services, socialization services, and basic case management/referral services. They will provide direct supervision for Drop In Center employees and assist with interns, run scheduled team meetings, assist in developing employee schedules and activities, and ensure quality service delivery to clients. They will support in the Peer Services collaboration, consultation and coordination across Trilogy programs. The Team Leader will deliver quality individual and group services, job support, crisis intervention, and training in independent living skills to clients. They will offer and exemplify hope, support, and recovery-based services. The Team Leader will provide and ensure the team provides client-centered, strengths-based, and trauma-informed services to clients with severe mental illness and co-occurring substance abuse/addiction disorders utilizing a harm reduction approach.

**Responsibilities**:
Provide effective supervision and coaching to all assigned team members. Orient and train new employees to provide quality services to clients. Ensure continued education and training for assigned employees to strengthen services provided.
- Manage Drop-In operations; i.e. inventory and management of supplies. Regularly restock office, laundry/shower area, and café. Coordinate assistance from other departments to address Drop In Center specific issues; i.e. Maintenance, Information Technology, etc.
- Ensure the completion of routine safety drills and following in accordance with organization policies, procedures, and COVID-19 guidelines
- Provide support to Drop-In employees and reception to enhance safety of employees and clients.

**Job Description**:

- Coordinate with internal departments and external community partners for special events and/or donations (i.e. committee events for clients, haircuts, guest speakers, etc.)
- Provide individual skill building services around social communication, coping and problem solving, self-care, symptom self-management, and community integration to help educate and promote recovery and wellness goals for clients
- Facilitate milieu-based interventions intended to result in improving or maintaining the client’s ability to function in a variety of interpersonal situations
- Assist in facilitating All Peer Staff meetings to provide training, consultation, and support.
- Consult and partner with other departments for coordination of care for clients
- Perform other related duties and/or projects as assigned.

Qualifications:
Must be an MHP per Medicaid rule with at least 3 years’ experience working in community mental health required
- Must self-identify as a past or present consumer of mental health and/or substance use services, and willing to share their story
- Certified Recovery Support Specialist certification preferred or must obtain within 18 months of hire. - Supervisory or leadership experience highly preferred
- Demonstrated experience with leading a group discussion and appreciation of the health and human service needs of vulnerable populations.
- Ability to work with vulnerable populations in a non-judgmental manner and ability to work as a member of a multi-disciplinary team
- Ability to be flexible and adaptable in a variety of situations

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