On Call Print Tech

2 months ago

Washington, United States DigiDoc Inc. dba Public Sector Solutions Group (PS2G) Full time

INTRODUCTION

WMATA’s enterprise printing environment is primarily comprised of leased network-enabled, Color and BW, multi function devices (MFDs). The enterprise printing capabilities are accessible both from user

2.1 Support Coverage

We are looking for a print tech to provide (based on WMATA’s Enterprise Multi functional Device Services need and environment) full-time professionally coverage onsite service during the core hours of 7:00 a.m. until 6:00 p.m., Eastern Standard Time (EST) Monday through Friday, except official holidays observed by WMATA. However, under emergency situations, the Print tech may be required to provide support outside these hours. Generally, the number of emergency support events, outside the core hours, is under 30 per year. The Contractor shall include the emergency support cost in its cost proposal.

Managed Print Services Program Job Responsibilities
- Staff shall provide services for the managed print services program. The managed print services program shall consist of at least the following components:

- Repair and maintenance services
- Be able to order Consumable supplies
- End-user support management of the print
- DCPL requires "just-in-time" inventory management of all consumable supplies including end
- user replacement components for all output devices defined within this

Minimum Service/Maintenance Requirements - Staff will provide Tier 1 Customer Care/Support services to WMATA as follows:

- Provide onsite support during WMATA operating hours 8am - 9pm Monday thru Friday - 7 am to 6
- Provide a single point of contact for WMATA
- Provide unlimited help desk ticket and phone support for all initial service calls during business hours.
- Respond to service requests within two (2) hours. Maintenance/repairs shall be performed and problem resolved on same day as service
- Service desk support to report and track service
- Perform basic maintenance services, i.e., clear jams/error codes, replace toner, add paper, clean copier glass, replace sump container, place service calls for technical request, and order

The maximum allowable downtime for any piece of equipment shall be twenty-four (24) hours. Canon Solutions America shall assume all responsibility for hardware performance due to service part components.
- Responsible for disposal of and recycling of all service parts. Provide WMATA with a call completion notification in electronic format for Tier 1
- Provide WMATA with a call completion notification in electronic format for Tier 2 or higher support.

Supply Expectations
- Responsible for Tier 1 customer care and coordinating elevated service request of all toner, fix/repair, maintenance and/or replacement of all output devices included in
- CSA shall be responsible for the utilization of original equipment manufacturers (OEM) parts and supplies.
- Responsible for delivery of supplies to point of
- CSA shall assume all responsibility for hardware performance failure due to consumable supplies.
- DigiDoc will work with CSA to ensure that Hardware meet specifications and minimum uptime requirements.
- CSA’s Preventative Maintenance Schedules shall be planned and completed according to manufacturers' recommended service

**Must be able to travel to all Wmata Servicing Locations are within the DMV area**

Pay: $17.00 - $20.00 per hour

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

Ability to Relocate:

- Washington, DC: Relocate before starting work (required)

Work Location: In person

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