Public Benefits Manager

3 weeks ago

Chicago, United States Indo-American Center Full time

Under the supervision of the Associate Director, the Public Benefits Manager will be

responsible for the following:
Job Summary:
Status: Exempt regular full-time. 40 hours per week.

Salary Range: $55,000 - $60,000, depending on experience.

RESPONSIBILITIES:
Supervision and Leadership (40%)
- Supervise and serve as leader to the Benefits and Senior Programs team, act as

liaison and ensure compliance for organization policies and procedures.
- Hire, onboard, and provide continuous training to benefit staff on internal

processes.
- Ensure team meets funder and grant compliance, program goals, submits reports,

and stays abreast of changes in benefits programs.
- Collaborate with key stakeholders and community partners to leverage additional

resources to provide greater impact of benefits for IAC clients.
- Monitor and create as needed department processes and procedures ensuring

consistent implementation
- Regularly attend Public Benefits training.

Administration (20%)
- Maintain daily/weekly data recording in IAC database as well as funder

databases.
- Submit monthly/quarterly/yearly reports and audits to funders.

Service Implementation (20%)
- Assist low-income clients secure public aid/benefits (including but not limited to:
Medicaid, Medicare, All Kids, Social Security, Food Stamps, CTA Free Bus pass

for Seniors, Housing, Unemployment, Covid Emergency Funds, Rental assistance)
- Responsible for intake, analysis, preparation, and follow up through determination
- Perform administrative duties including answering phones, taking and delivering

messages, processing incoming and outgoing mail, making copies, filing records

and assisting members of the public.
- Attend to clients questions regarding case status or program services via phone,
- Follow up on pending case work and maintain communication with clients via
- Other duties as assigned.

**Qualifications**:

- Bachelor’s degree or commensurate experience is required.
- At least one year of nonprofit management is required.
- Previous Public Benefit experience 3+ years required.
- Excellent communication skills are required.
- Ability to communicate effectively with senior management and other departments.
- Experience analyzing company needs, employee development and goal setting.

Google Suite, Zoom, and Adobe Acrobat required. Experience in Apricot and

Salesforce is a plus.
- Solution-oriented mindset, with a willingness to take initiative while juggling several

priorities.
- Desire and ability to work independently, but also to perform in a team

environment.
- Ability to maintain confidentiality.
- Attention to detail, problem solving and good time management skills.
- Demonstrated commitment to social justice and sensitivity to challenges of the

immigrant community.
- Respect for others’ experiences, opinions, language, values, culture, and

knowledge.
- Multi-lingual a plus: In languages such as Hindi, Gujarati, Urdu, Arabic, or Pashto

This job description is not intended to represent a complete list of all duties and

responsibilities. There may be unplanned activities and other duties assigned.

IAC is an equal opportunity employer. IAC offers competitive benefits including health,

dental, and life insurance, flexible schedules, and generous PTO.

Pay: $55,000.00 - $60,000.00 per year

**Benefits**:

- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Day shift
- Monday to Friday

Ability to Relocate:

- Chicago, IL 60659: Relocate before starting work (required)

Work Location: Hybrid remote in Chicago, IL 60659

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