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Center Manager

4 months ago

Tampa, United States European Wax Center Full time

Center Manager - Retail/Service/Beauty Industry Professional (Downtown Tampa)

**Are you an experienced manager with demonstrated success driving sales goals and providing an amazing customer experience? Are you passionate about building teams, developing talent, and helping people feel their best? If the answer is "YES", we want you on our team**

Lamp Post EWC, a franchisee within the European Wax Center franchise system, is looking for a dynamic, enthusiastic leader that is passionate about leading and developing high performing teams. A successful leader with **Lamp Post EWC **will have positive energy and servant leadership mentality. A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. The Center Manager **drives sales goals, builds teams, develops talent, motivates team, provides an amazing customer experience.** As a team, we're committed to delivering on the European Wax Center Vision - to become an iconic brand that delivers profitable growth without compromising our authentic culture.

**Why EWC?**
- PAID in-house training and continuing education
- Professional Development
- Competitive Pay including Salary + Bonuses
- Stellar Benefits Programs (details below)
- Work in a lively and friendly environment. We have fun while being AWESOME
- We value Transparency, Growth, Excellence, Positive Intent, and Collaboration and Support

**We Believe Our Differences Make Us Better.** We're excited to hear from everyone with the skills, experience, and passion to do a great job regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

**Benefits**:

- Medical (Including Mental Health), Dental, and Vision Insurance
- Discounted waxing services (including some free services)
- 40% off on retail products
- Paid Time Off
- **Continually evaluating additional benefits to make ours an even better place to work_.

**Typical Total Compensation**:$40,000 - $42,000 Annual Salary (depending on management experience) + Center Performance based Bonus Program

**Responsibilities**:
**Sales**
- Develop and foster a sales culture (If you are looking for an administrative “office” job, this isn’t it.)
- Set goals and drive results
- Motivate and inspire team
- Identify and develop underperformers

**People**
- Attract and retain talent
- Support and develop team
- Drive a culture of collaboration and continuous improvement

**Customer Service**
- Prioritize, coach, and train a customer service mindset
- Anticipate and mitigate guest issues
- Address and solve escalated guest situations

**Business Analytics**
- Observe trends and diagnose areas for improvement
- Understand correlation between metrics and actions
- Effectively communicate action plans up and down stream

**Administrative**
- Complete required tasks such as inventory, payroll, and bank deposits accurately and on time
- Manage associate schedules and time off requests
- Ensure compliance with state, local and corporate regulations and policies
- Hire, onboard, train and terminate associates

**Qualifications**:

- Have a college degree (preferred).
- Have an open availability. We are open 7 days a week from morning to late evening.
- Have previous management, marketing, and sales experience within a service or retail industry.
- Demonstrated experience as a revenue generator - prior commissioned sales experience required.
- Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with and lead staff.
- Exhibit proficiency in establishing membership and retail sales goals and interpreting progress and trends through the use of sales, operational, and financial reports.
- Have effective interpersonal and communication skills (written and verbal).
- Be aware of and comply with all labor and employment laws applicable to employees at the franchised location including local and state licensing laws and regulations related to general business operations.
- Beauty Industry experience is preferred but not required - Training provided

**About European Wax Center**

European Wax Center, Inc. (NASDAQ: EWCZ) is the largest and fastest-growing franchisor and operator of out-of-home waxing services in the United States providing guests with an unparalleled, professional personal care experience administered by highly trained wax specialists within the privacy of clean, individual waxing suites. European Wax Center, Inc. continues to revolutionize the waxing industry with their innovative Comfort Wax® formulated with the highest quality ingredients to make waxing a more efficient and relatively painless experience. Delivering a 360-degree guest experience, they also offer a collection of proprietary products to help enhance and extend waxing result