Patient Service Representative

3 weeks ago


Concord, United States Concord Orthopaedics Full time

**SUMMARY**:The patient service representative is responsible for enhancing the patient experience by greeting and welcoming patients and family members, verifying an accurate registration including forms, health insurance referral and financial requirements, scheduling appointments, providing information, and communicating with other departments as well as charge entry that includes coding and payment entry.

**JOB DUTIES**:

- Greet and welcome all patient and family members in a positive and helpful manner.
- Confirm superbill is complete and accurate.
- Collect workers comp forms and ensure forms are completed and distributed to the necessary parties.
- Schedule appropriate follow up appointments and complete appointment card in accordance with appointment scheduling policy.
- Enter patient visit information into document management system.
- Collect co-payments, past due balances, DME payments or set up payment plans at check out.
- Daily entry of office visit charges and patient payments to include coding, verifying outstanding charges, filing superbills, balancing charges and payments.

**QUALIFICATIONS**:

- High school diploma
- Previous experience working in customers service or service setting
- Knowledge of health insurance plans preferred
- Positive attitude and able to work independently and as part of a team
- Ability to maintain composure when confronted with fast-paced and stressful situations

**PHYSICAL REQUIREMENTS**:
Position requires standing with some walking, assisting patients in and out of wheelchairs, moderate lifting, reaching, bending and extensive computer and keyboard usage.

Pay: $17.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance

Schedule:

- Monday to Friday

Work Location: In person



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