Case Manager

3 weeks ago

Austin, United States CorrectiveSolutions Full time

CorrectiveSolutions is the pioneer in the development and administration of programs for the criminal justice system nationwide. The company has a demonstrated expertise in the management of high-volume misdemeanor caseloads and has grown to become one of the largest private contractors in the United States administering diversion programs.

The company has a highly proprietary and protected business model with a proven track record of success that can be attributed to the tight administrative partnerships developed with prosecutors, courts and probation.

We are seeking a full-time case manager at our office in Austin, Texas working with the Texas Department of Public Safety. The Case Manager will be responsible for investigating GPS alerts and reporting them to correct agencies on a daily basis, scheduling client appointments, client orientation, installation and removal of electronic monitoring devices, regular maintenance of the technology, and administrative responsibilities.

The Case Manager needs to be a tech savvy person who has a strong work ethic and a genuine passion for providing exceptional customer service with a positive attitude, extremely well organized, detail oriented and have an upbeat and friendly demeanor.

**Rate of Pay: $20.00 per hour.**

**Scheduled Shift: 6:00 am-3:00 pm Monday-Friday. On Call as Needed.**

**Responsibilities include**:

- Scheduling appointments with our clients both in the office and for our remote installs
- Investigating GPS alerts and reporting them to the correct agencies
- Installing clients on monitoring devices (GPS)
- Communication with clients and supervising authorities
- Cleaning & maintenance of monitoring equipment
- Performing other related duties as required and assigned

**Qualifications**:

- Exceptional written and oral communication skills
- Conversational Spanish required
- High School Diploma or Equivalent
- Outstanding organizational, problem-solving, and multi-tasking abilities are necessary.
- Must be proficient in Microsoft Office Suite, to include Word, Outlook, and Excel. Expertise in other commonly used programs such as Adobe PDF, SharePoint, etc., is a plus.
- Must demonstrate a strong ability to prioritize work, balance the needs of various individuals, and the ability to work with mínimal supervision.
- Must have a high level of interpersonal skills and the ability to appropriately handle sensitive and confidential information and resolve problems.
- Valid driver’s license with an acceptable driving record including minimum auto insurance coverage required by Texas.
- Driving using personal automobile, mileage will be reimbursed according to the federal standard mileage rate and driving time is compensated.

**Our Excellent Benefit Package Includes**:
Vacation/Sick/Personal Paid Time Off

10 Paid Holidays

401(k) with Generous Company Match

Medical/Dental/Vision/Life-AD&D Benefits

Health and Dependent Care Spending Accounts

Supplemental Voluntary Life/AD&D and Long-Term Disability Options

Employee Assistance Program

Benefits may change from time to time.

Pay: $20.00 per hour

**Benefits**:

- 401(k)
- Health insurance
- On-the-job training
- Paid training

Schedule:

- Day shift
- Monday to Friday
- On call

People with a criminal record are encouraged to apply

**Education**:

- High school or equivalent (required)

**Experience**:

- Microsoft Office Suite: 1 year (required)

**Language**:

- Conversational Spanish (required)

Ability to Commute:

- Austin, TX (required)

Work Location: In person

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