Impact Clinical Case Manager

3 weeks ago

Austin, United States Caritas of Austin Full time

**Job Title: ImpACT At Home Clinical Case Manager**
**Department: Programs**
**Reports To: ImpAct Housing Program Manager**
**FLSA Status: Non-Exempt/Full Time**

**Position Summary**

The ImpACT Clinical Case Manager supports the multidisciplinary permanent supportive housing team with clinical skills and experience. The primary role of the Clinical Case Managers is to assess, plan, develop, coordinate, and provide therapeutic and rehabilitative services to an average case load of 17 clients with severe and persistent mental illnesses, chronic health conditions, and/or substance use disorder. The Impact Clinical Case Manager will utilize Housing First, harm reduction, trauma informed approach to assist clients in overall improved well-being, stability, and quality of life in conjunction with safe and stable housing. The position provides services in clients’ homes at a single supportive housing property and assists them in accessing additional services, resources, and support in the community.

**Essential Duties & Responsibilities (inclusive but not exhaustive)**:
**CLIENT SERVICES**
- Provide case management and advocacy for an assigned group of clients in coordination with multidisciplinary team, assuming primary responsibility for developing, implementing, evaluating, and revising goals and individualized service plans in collaboration with clients.
- Provide regular and timely opportunities for face-to-face meetings to assure clients’ progress toward self-sufficiency.
- Provide symptom education to enable clients to identify symptoms of mental illness.
- Provide ongoing assessment of clients’ mental illness symptoms and clients’ response to treatment. Make appropriate changes in treatment/service plans to ensure immediate and appropriate interventions are provided in response to changes in mental status or behavior which put clients at risk (e.g., suicidality).
- Teach behavioral symptom management techniques to alleviate and manage symptoms not reduced with medication and to promote personal growth and development by assisting clients to adapt and cope with internal and external stresses.
- Coordinate with outside programs and facilities to assist clients in identifying and accessing appropriate substance use treatment, including medical detox programs, inpatient and outpatient recovery program, and self-help programs (e.g., Alcoholics Anonymous, Narcotics Anonymous). Develop plans for aftercare.
- Provide on-going assessment, problem-solving, side-by-side services, skill training, supervision, and environmental adaptations to assist clients with activities of daily living.
- Assist and support clients to have and effectively use a personal primary care physician, dentist, and other medical specialists as required.
- Assists in establishing initial housing, rehousing, and housing stability.
- Plan and provide work-related supportive services, linking participants with other agencies/ organization/programs that assist with educational and career planning.
- Teach money-management skills.
- Provide nutrition education and assistance with meal planning, grocery shopping, and food preparation.
- Help clients to access reliable transportation, transporting clients to appointments in personal vehicle as needed.
- Plan, structure, and prompt social and leisure-time activities on evenings, weekends, and holidays.

**COLLABORATION**
- Work creatively and professionally with other team members to determine best integration of activities and resources for clients in the agency and community.
- Engage in appropriate teamwork functions in order to provide a professional working environment and effective service delivery.
- Acts as a liaison and consult with community agencies and families to maintain coordination in the treatment process.
- Build relationships with other service providers to enhance service-delivery.
- Develop contacts with public and private sectors for education and training opportunities.

**CLIENT DATA AND RECORD KEEPING**
- Manage case data by entering it in a timely manner into Service Point, the database utilized by Caritas of Austin for the Homeless Management Information System (HMIS).
- Regularly prepare and maintain accurate records and reports, following the Caritas of Austin’s Housing Services Department Documentation Guidelines.

**ORGANIZATIONAL SUPPORT FUNCTIONS**
- Work cooperatively with all components of Caritas of Austin services.
- Engage in appropriate teamwork functions in order to provide a professional work environment and effective service delivery.
- Participate in regular staffing meetings with other Caritas Housing Programs staff, monthly department meetings, and quarterly all-staff meeting.
- Attend training sessions as required.
- Complies with all company safety, personnel, and operational policies and procedures.
- Complies with work schedule to ensure effective operations of Agency programs.
- Performs other duties as necessary to fulfill the Caritas of

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