Exemption Status:
Non-Exempt

Schedule Details:
Monday through Friday

Scheduled Hours:
8:00 AM - 4:30 PM

Shift:
1 - Day Shift, 8 Hours (United States of America)

Hours:
40

Cost Center:
10020 - 5800 Administration

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:
1. Greets visitors. Coordinates and processes office administrative paperwork. Utilizes word processing and graphics software to format and generate various materials for meaningful presentation of data including but not limited to correspondence, memos, reports, charts, tables, manuals, minutes of meetings, slides and presentations requiring a high standard of quality.

2. Establishes and maintains executive’s calendar making decisions to schedule meetings, appointments and travel time. Prepares agendas and appropriate documents to ensure efficient management of meeting schedules. Makes travel arrangements as needed for executives and handles arrangements for visits by vendors, board members and other visitors/guests.

3. Acts as an advisor to internal and external contacts and makes appropriate decisions. Monitors progress on important matters and follows up to ensure disposition. Answers questions and provides assistance relating to office operations, administrative processes, and established policies and procedures. Interacts with vendors and other executives providing and obtaining information to ensure timely completion of assignments and projects.

4. Coordinates specials projects as warranted for support of the executive office (e.g. board meeting, committee meetings, special presentations, departmental policies, events, or reports, database maintenance etc.).

5. Utilizes technology and LEAN process improvement tools to standardize work and eliminate waste and improve efficiency. Performs trouble-shooting, provides feedback, and assists in implementing new or revised systems and procedures

6. Orients new employees, may train employees in new procedures and provide on going instruction. May schedule, distribute, and monitor the flow of work for assigned group of employees. May provide recommendations to manager for the most efficient utilization of assigned personnel, and also provide information regarding employee job performance, employee issues, and unusual occurrences to supervisor. May assist in preparation of and maintenance of departmental operating budget.

8. Investigates assigned problems and determines method of research, data requirements and analysis techniques. Reports problem resolution and/or makes recommendations.

9. Provide phone coverage and back-up assistance for other executive assistants or admins as required.

10. May ensure basic set up and maintenance of office personal computers and associated equipment.

Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.

6. Maintains, regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:
License/Certification/Education:
Required:
1. Associate degree (A.A./A.S.) or equivalent from two-year college.

Preferred:
1. Bachelor’s degree.

Experience/Skills:
Required:
1. Must have 5 years of related secretarial experience, preferably in a healthcare organization.

2. Must have excellent skills in diplomacy, discretion, tact, and proper judgment.

3. Must have a great attitude with positive approach to people and tasks.

4. Strong analytical and organizational skills, with strong business judgement. Strong attention to detail.

5. Must have ability to prioritize workload of competing importance and multi-task.

6. Must have ability to adhere to an expectation of complete confidentiality on all business matters.

7. Must have excellent keyboarding skills and be pr