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Phoenix, United States The American Express Company Full timeYou Lead the Way. We've Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment Fraud, Specialist, Customer Experience, Account, Benefits, Business Services, Support
Fraud Specialist
3 months ago
**The Role**
Prosper is seeking smart, energetic professionals to join our Fraud Team. We are rapidly growing our business and are seeking an individual to help build a best-in-class fraud process. Must be extremely detail oriented.
**What's In It For You**:
- Base hourly rate starting at $20 per hour + annual bonus
- Hybrid work schedule -Two days (W/TH) a week in office
- Employer paid health, dental and vision insurance
- Paid time off (20 days for first year, increases annually thereafter) plus company paid holidays
- Access to education & career development courses through Udemy, child & pet care assistance credits with Urban Sitter, legal resources through Rocket Lawyer, and more
- Onsite kitchen with fully stocked snacks & monthly catered lunches
**What You Will Do**:
- Conduct investigative/intelligence analysis of collected information derived from varying sources such as, database records, KYC documentation, external search engines and open-source websites
- Utilize new/existing theft and fraud tools to effectively address potential risk or fraud
- Provide white-glove customer service, written and verbally, to all customers
- Present efficiency gain and process improvement ideas to management
- Actively contribute to enhancing, and maintaining existing fraud processes
**What You Have Done**:
- 1 years’ experience in financial services industry (required)
- 1+ years’ experience as fraud specialist, analyst, or investigator is a plus
- Leverage research tools to execute sound decisions
- Demonstrated strong attention to detail and extremely thorough
- Proven to be a critical thinker, problem-solver, and analytical person
- Proof of exceptional quality and productivity performance
- Professional, proactive, and solution-oriented
- Able to work with limited supervision
- Positive and able to thrive in a dynamic and fast-paced environment
- Working knowledge of windows and MS products; able to navigate multiple screens & systems simultaneously
**Compensation details**: The starting salary for this position is $20 per, plus bonus and generous benefits. In determining your salary, we will consider your experience and other job-related factors.
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**About Our Operations Team**
Rooted in our values, Prosper’s Operations team is driven by how we can improve the customer experience, always thinking there must be a better way. If you are looking for a mission driven company with a great culture, check us out As a Prosper employee, you will have the opportunity to take ownership of your career - we offer learning opportunities and career development plans. Come join a dedicated, diverse community that will help you discover your fullest potential Are you ready to Prosper?
**About Us**
Founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S., Prosper was built on a simple idea: connect people who want to borrow money with those who want to invest. Since inception, Prosper has helped more than a million people gain access to affordable credit with over $27 billion in loans originated through its platform. Our mission is to help our customers advance their financial well-being through a variety of products including personal loans, credit, home equity lines of credit (HELOC), and our newest product, HELoan. Our diverse culture rewards accountability and cross functional teamwork because we believe this encourages innovative thinking and helps us deliver on our mission.
We’re on a mission to hire the very best, and we are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere. It is important to us that every hire connects with our vision, mission, and core values. Join a leading fintech company that’s democratizing finance for all
**Our Values**
- Diversity expands opportunities_
- Collaboration creates better solutions _
- Curiosity fuels our innovation_
- Integrity defines all our relationships_
- Excellence leads to longevity_
- Simplicity guides our user experience_
- Accountability at all levels drives results_
Our Story & Team // Our Blog
Applicants have rights under Federal Employment Laws.
Family & Medical Leave Act (FMLA)
Equal Employment Opportunity (EEO)
Employee Polygraph Protection Act (EPPA)-
- Prosper is committed to an inclusive and diverse workplace. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law, including the San Francisco Fair Chance Ordinance. Prosper will consider for em
